To assist the resourcing team in ensuring the smooth day to day running of operation and service, and to promote the image and reputation of the Trust.
The post-holder will be expected to exercise initiative in a high profile and busy environment. The post-holder will need to demonstrate the ability to liaise effectively and confidently with people at all levels and recognise the importance of confidentiality and sensitive issues.
Key Responsibilities
* Answering the telephone and dealing with enquiries in accordance with instruction, relaying any queries and messages.
* Receive and distribute post.
* Scanning of documents.
* Data Entry into Trac, NHS Jobs and Microsoft packages.
* Support the review of existing administrative processes and procedures, contributing ideas for development with the team implementing changes as agreed.
* Develop personal knowledge of relevant administrative and organisational policies and procedures.
* Process all forms of mail (including faxes and emails) opening, distributing and undertaking the necessary action as appropriate.
* Promote a customer led service and act as first point of contact for interdepartmental/departmental and external contacts.
* Deal with telephone, in person and electronic queries and where appropriate channel them to the relevant member of staff.
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—in for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role‑specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
This advert closes on Sunday 14 Dec 2025.
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