Job Title: Technical Customer Services Advisor Location: Northampton, UK (Hybrid – 3 days on-site: Monday, Wednesday, Friday; 2 days remote: Tuesday, Thursday) Company: Diversey UK Limited Contract Type: Contract (3 Months) Start Date: ASAP Hours: Full-time, Monday to Friday, 8:45am – 5:00pm About the Role: Diversey UK Limited is seeking a proactive and customer-focused Technical Customer Services Advisor to join our team in Northampton. This is a fantastic opportunity to join a leading provider of cleaning and hygiene solutions in a hybrid working environment. You’ll be the first point of contact for customer queries, supporting technical service teams and ensuring smooth communication between clients and internal departments. Full training will be provided, making this an ideal role for individuals looking to grow their customer service experience in a technical setting. Requirements Key Responsibilities: Handle incoming customer calls and technical service queries professionally and efficiently Provide first-line support and escalate issues where necessary Log service requests and maintain accurate records in internal systems Coordinate with field engineers and technical teams to ensure timely resolution Follow up with customers to confirm service satisfaction Support administrative tasks related to customer service and technical operations Maintain a high level of customer satisfaction through excellent service Requirements: Previous experience in a customer service or call handling role Confident telephone manner and excellent communication skills Good attention to detail and ability to multitask in a fast-paced environment Comfortable using Microsoft Office and learning new systems A team player with a professional and positive attitude No prior technical experience required – full training provided Benefits What We Offer: Full training and onboarding Supportive team environment Hybrid working structure (3 days on-site / 2 days remote) Opportunity to work for a global leader in hygiene and cleaning solutions Potential for future opportunities beyond the 3-month contract To Apply: If you're ready to start immediately and bring strong customer service skills to a dynamic, technical role, we’d love to hear from you. Please send your CV and a short cover letter outlining your availability and experience.