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Customer Services Engineer
Date: Aug 26, 2025
Company: Barco
Customer Service Engineer- Cinema Business Unit
We are looking for a highly skilled and motivatedCustomer Service Engineerto join our Cinema Business Unit. In this role, you'll be the key point of contact for our UK and international customers, providing top-notch technical support and helping to drive customer satisfaction.
Responsibilities
Provide expert technical support, both on-site and remotely, to our entertainment customers.
Diagnose and resolve issues related to Barco hardware and software through effective troubleshooting and repair.
Act as a product ambassador by assisting with sales demonstrations to showcase our cutting-edge cinema solutions.
Conduct product training for partners and end-users to ensure they get the most out of our technology.
Perform proactive analysis visits to customer sites, providing detailed reports and actionable suggestions for improvement.
Gather valuable customer and partner feedback, sharing insights with our product management and R&D teams to help shape future products.
Document all actions, solutions, hours, and expenses accurately and in a timely manner.
Maintain and grow your expertise through continuous training in technical, commercial, and soft skills.
Build strong customer relationships and identify new service sales opportunities.
Requirements
Three years of experience in a technical customer service or sales role within the visualization or entertainment industry.
Strong technical knowledge of projection hardware, software, and networking technologies.
Excellent communication skills, both written and verbal, in English.
A service-oriented mindset with a passion for helping clients.
Experience with Barco products or Salesforce is a plus.
D&I Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.
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