Job Details
JOB TITLE: Sales Administrator
LOCATION: Aylesford, Kent
WORKING HOURS: 7.30am - 4.30pm
Overview
We’re looking for a proactive Sales Administrator to support our dynamic sales team. In this role, you’ll bring your passion for customer service and strong organisational skills to manage sales administration, respond to customer enquiries, and keep our CRM system running smoothly. You’ll be highly organised, detail-oriented, and comfortable communicating with customers and colleagues. A positive attitude and a willingness to learn are essential.
Responsibilities
* Support the sales team with administration tasks as directed.
* Liaise with customers by phone regarding sales requirements.
* Prepare and send customised quotes for prospective and existing customers.
* Maintain consistent and detailed use of the CRM system to track and manage all sales activities and pipeline opportunities.
* Answer incoming calls.
* Qualify incoming enquiries and ring the client to gather more information about the requirement.
* Handle live chat enquiries on the website.
* Take accountability for all post-order administration: checking colours, product queries, and follow-up.
* Assist with delivery/after-sales enquiries as needed.
* Capture data from mail merges and update the CRM.
* Set meeting agendas for appointments for the Area Sales Manager; coordinate required materials (e.g., vinyl swatches, brochures, samples).
* Arrange for actions from meetings to be carried out by the manager or back-up.
* Data cleansing and data entry from mail merges.
* Undertake other ad hoc tasks or projects to support the sales team as directed.
* Resolve problems and address issues or concerns raised by clients; act as a mediator between the client and the company to ensure satisfaction.
Requirements
* Strong background in administration.
* Experience in a direct customer-facing role.
* Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
* Proven experience using a CRM or similar system.
* Confident communicator, both internally and externally on the phone.
* High level of organisational skill.
* Ability to prioritise own workload and juggle multiple requests to meet deadlines.
* Ability to set realistic expectations.
* Enthusiastic with a passion to grow with the business.
* Good listening skills with the ability to understand needs and deliver on expectations.
* Highly organised, diligent, and efficient with excellent attention to detail.
* Excellent written and verbal communication skills.
* Alignment with company values: Teamwork, Commitment, Ownership, Positivity, and Responsiveness.
Why work for us
Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family-run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany, and the USA. We aim to create mindfully designed furniture that works effortlessly, looks great, and fosters a calm and supportive environment.
Benefits
* Competitive pay
* Pension scheme
* A Healthcare Cash Plan – medical expenses, dental or optical services, plus access to deals and discounts
* 23 days annual leave + UK bank holidays
* Additional day off for your birthday
* Tree planting in your honour for new starters
* Sustainability-focused operations and materials
* Regular team socials and events including sports teams
* Monthly pizza Friday
* Free fruit, snacks, hot drinks, and cold beverages
* Employee referrals bonus scheme
* Access to Learning & Development platform for professional development
* High-quality office environment and free onsite parking / walking distance from the train station
We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
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