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Job Location : Field based role with office in Romsey, Southampton, UK (40-60% p/w) and occasional European travel required
Job Status : Permanent
Company Overview
Airsys Communications Technology LTD is a leading distributor of communication products and services, operating in over 35 countries. Our company is offering following value adds to our channel partners:
* Stock Availability: Airsys has a high level of stockholding, which enables us to provide a range of solutions to ensure continued and prompt delivery.
* Ease of Transaction: Airsys is more than just a distributor of two-way radio, accessories, and network equipment. We are a valued added service provider committed to quality.
* Reliability: We are committed to providing reliable and cost-effective solutions for seamless connectivity.
* Pan-European Footprint: with offices in both the UK and the Netherlands Airsys provides pan-European distribution and support.
* Knowledgeable Staff: Airsys has a team of experts who have been working closely with their customers for more than 30 years in the communications industry. They offer a full range of products, services, and training that have been individually chosen by Airsys to empower our Partners businesses.
* Technical Support: Airsys Communications Technology LTD provides high-level technical support to our Partners andtogether in partnership, we can achieve growth and success.
Job Purpose:
To maintain and develop existing relationships with our channel partners, driving sales and ensuring customer success throughout the business relationship, and to find and establish new relationships.
Key Responsibilities:
·Primary Point of Contact: As a Key Account Manager, you serve as thelead point of contactfor all matters related to your assigned accounts. You are the bridge between the company and its customers, handling inquiries, addressing concerns, and providing solutions. You will be required to travel to visit customers.
·Customer Relationship Building: Your main task is tobuild and maintain strong, long-lasting relationshipswith customers. By understanding their needs, preferences, and goals, you can tailor your approach to meet their expectations effectively.
·Contract Negotiation: Key Account Managers are responsible fornegotiating contracts and agreementswith customers. This involves ensuring favourable terms for both parties while maximizing profits for the company.
·Sales and Revenue Growth: You actively seek opportunities toincrease saleswithin your portfolio of customers. This includes identifying upsell or cross-sell opportunities and proposing solutions that align with their business objectives.
·Sales Reports and Analysis: Key Account Managers preparesales reports, tracking performance metrics and analysing trends. These reports help inform strategic decisions and provide insights into customer behaviour.
·Customer Queries and Support: When customers have questions or need assistance, you promptly address their queries. Excellent communication skills are essential for providing clear and helpful responses.
·Identifying New Business Opportunities: Beyond existing customers, Key Account Managers alsoidentify new business opportunitieswithin their accounts. By understanding customer pain points and needs, you can propose additional services or products.
·Collaboration with Internal Teams: You work closely with cross-functional teams, such as Customer Service and Professional Service, to enhance the overall customer experience. This collaboration ensures seamless service delivery.
·Meeting Sales Quotas: Key Account Managers strive to meetindividual and team-wide sales quotas. By achieving these targets, you contribute to the company’s growth and success.
·Customer Satisfaction and Retention: Ultimately, your goal is to keep customers satisfied and engaged with the company’s products and services in the long run. A successful Key Account Manager balances revenue generation with exceptional customer service.
The ideal Candidate:
·Experience in the Two-Way Radio market preferred.
·Two years of sales/account management experience, with time in the field, essential.
·Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
·Self-motivated and organised
·Strong verbal and written communications skills
·Microsoft Office professional level experience
·Comfortable working with ERP systems e.g. Microsoft Dynamics, Business Central and/or SAP
· Current driving license
·Free parking
·Cycle to work scheme
·Free fruit and healthy snacks
·Length of service holiday recognition
·24-hour exclusive access to private GP via voice or videocall
·Employee Assistance Programme.
·Access to a number of fully trained Mental Health First Aiders
·Financial wellbeing – access to professional financial advice
Working Hours
* Monday to Friday: 09:00 – 17:30
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Telecommunications
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