All the details
Below is the working pattern for this vacancy.
Week 1:
* Sunday 14:00-19:00
* Tuesday 16:00-21:00
* Wednesday 14:00-20:00
* Friday 14:00-19:00
Week 2:
* Monday 14:00-19:00
* Tuesday 16:00-21:00
* Thursday 14:00-20:00
* Saturday 14:00-19:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
* Build expert product knowledge to sell and recommend our products and services
* Utilise all digital tools and communication channels to deliver excellent customer service, with training provided
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good digital capability
Everyone’s Welcome
M&S is leading the retail industry into a greener, faster, more digital future. We’re revolutionising our work and offering exciting opportunities. Join us and make an immediate impact.
We are committed to an inclusive, diverse, and equal opportunities policy, starting from recruitment. We welcome flexible working and reasonable adjustments during the recruitment process to ensure fairness and accessibility.
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