Job Title: Contact Worker
Department: Children's Services - Safeguarding & Specialist Support
Location: Worcestershire (community-based with flexible working)
Reports to: Team Manager - Family Contact Service
Hours: Flexible, including evenings and weekends
Job Purpose
The Contact Worker supports children and families by supervising safe and positive contact sessions as part of care assessments and plans. The role focuses on direct work with children and their families, helping to create supportive environments that promote child wellbeing and positive family relationships.
Key Responsibilities
Supervise contact sessions between children and family members
Provide direct support to children, parents, and carers
Encourage parents and carers to meet the needs of their children
Work in partnership with multi-agency professionals
Maintain accurate, timely records and produce reports
Work flexibly, including evenings and weekends (rota basis)
Transport children to and from contact venues when required
Work closely with social workers to support agreed care plans
Follow all safeguarding policies and procedures
Person Requirements
Experience working with children and families in a safeguarding or support setting
Strong communication and relationship-building skills
Ability to work flexibly and manage sensitive situations professionally
Commitment to equality, diversity, and respectful practice
Willingness to undertake ongoing training and development
Additional Information
The role requires flexible working based on the needs of children and families. Duties must be carried out in line with health and safety, safeguarding, and equality policies. The post holder will maintain professional relationships with colleagues, partner agencies, and service users.
This role requires a strong commitment to safeguarding and promoting the welfare of children. Appropriate background checks may be required