Job Summary
***Additional Bonus Earning Opportunities***
As a Senior Travel Consultant you will be expected to provide first class customer service to manage all travel requirements and holidays for our clients, no matter how large or small a trip may be. You will be expected to provide all tourism related services including but not limited to the following;
· Researching extensively, plan and book every aspect of our customers holiday experience.
· Provide all relevant information, brochures and internet links for customers
· Advise customers on all visa requirements and any country specific requirements
· Book flights and accommodation, package tours and travel arrangements and transfers
· Process all booking administration and documents accurately with high attention to detail
· Liaise with clients if any changes occur, finding solutions should any problem occur with a booking
· Attend promotional events on behalf of the Company and gain product knowledge
· Maintain and develop good working relationships with our Supplier partners, customers and colleagues
· Work collaboratively with colleagues to maximise sales opportunities and achieve branch targets
Our Senior Travel consultants must have experience in a similar role within the travel industry and be well travelled, have excellent communication skills, have the ability to persuade and influence, and negotiate effectively are essential qualities. In addition, you will be expected to demonstrate first class attention to detail, customer services experience, commercial awareness, up to date and in depth product knowledge.
You must be comfortable with working towards both individual and team targets, promoting additional products, such as airport hotels, lounges, attraction tickets and be able to demonstrate strong sales skills. Ability to manage any complaints raised by customers in respect of products, services and experience.
· A passion for travel, demonstrated through personal experience advantageous.
· Experience with widely used reservation systems is preferred.
· A relevant qualification in Hospitality, Travel and Tourism, or business is highly desirable.
To reward and recognise achieving targets a comprehensive bonus earning and incentive scheme is in place.
Job Types: Full-time, Part-time
Pay: £24,960.00-£26,000.00 per year
Expected hours: 22.5 – 37.5 per week
Ability to commute/relocate:
* Hamilton ML3 7AR: reliably commute or plan to relocate before starting work (required)
Experience:
* Travel Industry: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person