Job Title: Productivity Team Leader
Location: Kettering
Salary: From £30,000 per year
Job Type: Full-time, Permanent
About the Role:
A leading global equipment company is seeking a people-oriented and motivated Productivity Team Leader to join their team. In this role, you will lead a small team to deliver high levels of customer service across a network of customers, company stores, and end-user customers. You will act as a key point of escalation, drive team performance, and support continuous improvement initiatives.
Key Responsibilities:
* Lead, motivate, and manage a team of 8+ members, acting as the main escalation point.
* Maintain and manage predetermined service levels, ensuring a professional and high-quality service.
* Oversee company insurance products and all aspects of SIS administration.
* Build strong working relationships across multiple departments and stakeholders.
* Hold regular team meetings to set expectations, provide feedback, and support development.
* Identify and participate in continuous improvement (RCI) initiatives.
Required Skills & Experience:
* Strong leadership skills with a professional and approachable manner.
* Excellent communication and interpersonal skills, both written and verbal.
* High competency including email, Word, Excel, and PowerPoint.
* Ability to prioritise work, meet competing deadlines, and exercise initiative.
* Highly accurate, detail-oriented, and organised.
* A-level educational standard or minimum of 3 years’ relevant customer service experience.
* Previous team leadership experience preferred.
Why Work Here?
* Work with a passionate, collaborative team in a respected global brand.
* Opportunities for personal and professional growth in a company that values innovation and continuous improvement.
* Be part of a culture built on relationships, teamwork, and pride in what you do.
Benefits:
* Additional leave, bereavement leave, sick pay
* Employee discounts, store discounts, referral programme
* Life insurance, company pension
* Free parking, on-site gym, canteen
* Cycle to work scheme
* Health & wellbeing programme
* Enhanced maternity and paternity leave
* Company events and more
Experience Required:
* Customer service: minimum 3 years (required)
* Team leader experience: 1 year (preferred)
Submit your CV to be considered for this exciting opportunity.