Overview
We are seeking a dedicated Casualty Claims Handler to join our team. In this role, you will investigate Employers' Liability and Public Liability insurance claims to determine the extent of liability on behalf of our clients. This involves assessing damages to people and property, communicating with third parties, and determining the appropriate settlement amounts.
How you'll make an impact
* Review claims on our in-house system, ensuring compliance with product standards, verifying policy coverage, and allocating appropriate codes and reserves.
* Conduct liability enquiries using the most suitable methods, including phone calls, correspondence, or field visits, in line with the Adjuster’s Manual.
* Evaluate claim quantum by gathering relevant evidence and adjusting reserves in accordance with our realistic reserving philosophy.
* Clearly explain liability decisions and negotiate settlements within your authority level, where applicable.
* Respond promptly and courteously to all written and phone enquiries.
* Regularly review claims using the diary system to ensure accurate reserves and timely claim closures.
* Build and maintain strong relationships with clients by providing friendly and efficient service.
* Liaise with and manage solicitors to ensure cases are handled effectively and not abandoned.
About You
* Previous personal injury, employers, and public liability claims handling experience.
* Proven ability to verify and analyse coverage for adjuster-level claims with moderate supervision.
* Strong investigative skills to establish facts, build rapport with involved parties, and support claims strategies.
* Experience in determining liability/compensability for adjuster-level claims.
* Familiarity with the litigation process and ability to ensure quality and timely carrier reporting.
* Excellent communication and negotiation skills, with a customer-focused approach.
* Eligible to work in the UK.
Please be advised that, due to the nature of this role and the type of clients we serve, an enhanced external background check is a requisite part of our recruitment process.
Compensation and benefits
On top of a competitive salary, teams and career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
* Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
* Defined contribution pension scheme, with employer contributions.
* Life insurance, paying 4x your basic annual salary; optional top-up to 10x.
* Income protection up to 50% of your annual income, with optional top-up.
* Health cash plan or private medical insurance.
Other benefits include
* Three fully paid volunteering days per year.
* Employee Stock Purchase Plan offering company shares at a discount.
* Share incentive plan, HMRC approved and tax effective.
* Critical illness cover.
* Discounted gym membership, with access to over 3000 gyms nationally.
* Season ticket loan.
* Access to a discounted voucher portal for savings.
* Emergency back-up family care.
* And many more...
We value inclusion and diversity
Gallagher embraces diverse identities, experiences and talents, supporting all employees in a fair and inclusive environment. We are committed to ensuring all applicants and employees have equal opportunity and are protected from discrimination. The following statement summarizes our equal employment opportunity policy:
Gallagher is committed to equal employment opportunity for all and prohibits discrimination on the basis of race, colour, ethnicity, gender, sexual orientation, disability, etc. We provide reasonable accommodations for disabilities, unless an undue hardship occurs.
If you require reasonable adjustments to your application, please let us know. You may contact TAGlobalSupport@ajg.com for assistance.
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