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About Sword Group
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.
About the Role
We are seeking someone with exceptional technical deployment and troubleshooting skills covering a wide range of technologies. The ideal candidate will have a strong understanding of network security and associated technologies and be able to demonstrate a logical and methodical approach to design, implementation and troubleshooting.
Responsibilities
* Provide expert level support to all clients and act as an internal point of escalation for all support related incidents.
* Troubleshooting and diagnosis of all network and security related incidents.
* Change management and risk assessment for all managed service clients.
* Implementation of changes across all managed service clients.
* Aid with project engineering as and when required.
* Input into policy and procedures and ensure documentation is kept up to date and to a high standard.
* Vendor escalation and case management.
* Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis.
* Performing regular maintenance and patching of managed service clients network and security systems.
* Identifying and suggesting service improvements.
* Mentoring other members of the team.
* Participating in the on-call rota.
Requirements
* Extensive experience in a similar role or field based / consulting role.
* CCNP Certification would be desirable.
* Driving License is essential for the role as the role may involve travel.
* Experience of troubleshooting complex enterprise networks and associated technologies.
* Knowledge of Wide Area Networking technologies and associated routing protocols such as EIGRP, OSPF and BGP is essential to this role.
* Experience of using tools such as Wireshark and other troubleshooting tools is essential to this role.
* Experience of administering and troubleshooting the following technologies and platforms is essential:
o Cisco ISR and ASR Routers (2900/4000/1000ASR).
o Cisco ASA Firewalls and Cisco FirePOWER / Threat Defence.
o Cisco Nexus Switching (9K) and Catalyst (3850/3650/2960X/4500X) and associated technologies such as VTP, STP, VSS.
* Experience of administering and troubleshooting the following would be beneficial but not essential:
o Cisco Wireless Technologies Including Meraki and Cisco Controller Based products.
o Cisco Identity Services Engine (ISE).
o Palo Alto Firewalls.
Benefits
Opportunity to work in a dynamic environment during a period of significant business growth. At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.
We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.
In addition to a Competitive Salary, here's what you can expect as part of our benefits package:
* Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
* Flexible working: Flexible work arrangements to support your work-life balance.
* A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more.
Diversity and Inclusion
At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement.
Job Details
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Information Technology
Industries: IT Services and IT Consulting
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