Act with Empathy. Influence with Fairness. Make a Difference in Plymouth.
About the role
Are you a compassionate and fair‑minded professional looking for your next step?
This is a great opportunity to move into a senior role where you’ll use your experience to support others, guide decision‑making and help shape how we deliver services to our leasehold and shared ownership customers.
Working alongside the Homeownership Manager, you’ll play a key role in supporting colleagues and influencing a consistent, high‑quality service. Your input will be vital in providing direction, sharing expertise and helping your team navigate more complex or sensitive situations.
You will be a trusted point of support—someone who listens carefully, weighs things up fairly and helps ensure the right outcomes for both customers and the organisation.
If you’re ready for something new where your judgement, approach and values really matter, this could be the role for you.
What you’ll bring
We’re looking for someone who brings both empathy and sound judgement, alongside experience in a housing or property setting:
* A naturally understanding approach, with the ability to see situations from different perspectives
* The confidence to make and support fair, balanced decisions, particularly in complex or sensitive cases
* Experience of supporting or mentoring colleagues, helping to build confidence and capability
* The ability to remain calm and considered under pressure, offering guidance in challenging situations
* Strong communication skills, with a style that is clear, respectful and supportive
* A collaborative mindset, working effectively with colleagues across teams
* A positive, solutions‑focused attitude and a commitment to doing the right thing
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high‑quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well‑managed and well‑maintained homes.
What we can offer you
* Flexible working opportunities including flexi‑time and hybrid working
* Excellent pension scheme with a high level of employer contributions
* Free, fully equipped onsite gym and changing facilities.
* The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
* Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
* Free Employee Assistance programme, including free counselling
* Free annual flu vaccination
* Cycle to Work scheme
* The opportunity to work in a beautiful and vibrant part of the Southwest
* It’s fun to work here! With regular company and team events
* The tools and technology to help you work flexibly and effectively
* Access to our extensive employee reward portal which includes discounts for multiple everyday retailers
To Apply
If you’re looking for a senior role where you can use your experience to support others, influence positive outcomes and make a real difference, we’d love to hear from you.
Select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal chat please contact Nicola Kingston, Head of Rent, Homeownership & Letting - 07563464966.
This post is not suitable for job share.
Shortlisting Date: 22nd June 2026
Interview Date: 26th June 2026
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
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