Job Title: Commercial Analyst - Claims Location: Leicester, London or Bexhill (Hybrid) Welcome to Hastings Direct - Pam Angel - HR Director We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you. Role overview This role will report into Commercial team within Claims and support the growing review and sophistication behind understanding our claims inflation and what opportunities there are to offset that inflation. Job details - you'll need to have demonstrable experience in: Through analysing data and market insights, supporting the identification and development of insight into inflationary elements of the books of claims, bring to life the underlying elements and drivers of change Closely monitoring claims performance, identifying emerging trends and changes in claims behaviours Supporting the creation of all necessary MI, working with Claims Analytics and Commercial Analysts, as well as external suppliers, to ensure that the MI is appropriate, timely and accurate Actively supporting our Commercial Manager to delivery our claims strategy, implementing agreed initiatives which will ultimately support our goals Working collaboratively with all other project teams in respect of projects and initiatives which incorporate elements impacting our book of claims - providing support and input to ensure the success of the project Owning key parts of the commercial initiatives where required Essential skills/experience: Strong analytical skills and data visualisation skills (Basic SQL, Excel and Power BI as a minimum) with the ability to manipulate and interpret data to bring clarity and insight into commercial performance Strong commercial understanding and focus Experience in underwriting insurance pricing practices and segmentation, and/or customer claim management highly beneficial The interview process: Our interview process involves the below: Recruiter screening call 1st stage interview with case study (via Microsoft Teams) As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably, we are unable to offer sponsorship for this role. Benefits: In addition to a competitive salary you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 25 days annual leave bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. ADZN1_UKTJ