Job Advert: Account Manager, Security Location: London About the Role Are you an experienced leader passionate about delivering exceptional security and customer experience in iconic cultural spaces? We are seeking an Account Manager to lead and innovate the security operations and support the Visitor Engagement Team at the Tate galleries. You will be responsible for developing and managing client relationships at both strategic and tactical levels, ensuring the highest standards of operational service, and driving continuous improvement and innovation.
Key Responsibilities
* Lead and develop the onsite team, fostering a collaborative, high-performance culture.
* Drive account performance based on threat and risk levels, working closely with the client to agree on security posture, innovation, and cost savings.
* Act as the single point of contact (SPOC) for all client and service teams, attending meetings and compiling reports.
* Build and maintain strong relationships with external stakeholders, emergency services, and internal teams to maximize performance and safety.
* Champion diversity, inclusion, health and safety, and "One-Mitie" collaboration across the site.
* Oversee training and development plans for the team, ensuring alignment with business vision and strategy.
* Use data and feedback to identify opportunities for continuous improvement and adapt services to evolving needs.
* Prepare and issue communications and updates and generate regular security reports.
* Develop and launch initiatives that enhance wellbeing, inclusivity, collaboration, and satisfaction for all colleagues and visitors.
* You will be required to visit other sites in the UK.
Person Specification
* Ideally have a proven track record of leadership in high footfall, customer service environments, ideally within the Heritage and Culture sector.
* Proactive, organized, and meticulous, with a passion for customer experience.
* Excellent project and time management skills.
* Demonstrable experience transforming service delivery to meet new and improved standards.
* Innovative, with the ability to lead within a dynamic team.
* Warm, engaging, and able to quickly build rapport with site users and peers.
* Exceptional verbal, written, and interpersonal communication skills.
* Highly IT proficient and competent with visitor and space management tools.
* Knowledgeable, approachable, and be a visible leader on site.
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