Job Description
This Service Engineer role offers an exciting opportunity to work within the industrial and manufacturing sector. The position requires expertise in engineering and manufacturing processes, as well as a commitment to maintaining high standards in service delivery.
Client Details
The employer is a well-established organisation in the industrial and manufacturing industry. Known for its innovative approach to engineering solutions, the company operates with a dedicated focus on quality and efficiency in its small-sized team.
Description
* Installing and supporting industrial laser and automation systems at customer facilities.
* Diagnosing and resolving mechanical, electrical and process-related faults both remotely and on-site.
* Providing technical support to customers during production operations.
* Supporting machine testing and factory acceptance testing prior to shipment.
* Performing preventative maintenance and service inspections on installed equipment.
* Assisting customers with setup, optimisation and process adjustments for laser applications.
* Documenting service activities, technical issues and resolutions through internal systems and service reports.
* Working closely with Engineering, Production and Applications teams to provide feedback from the field that supports continuous product improvement.
* Supporting customer training during machine installation and commissioning.
* Responding to service tickets and technical enquiries in a timely and professional manner.
* Travelling to customer sites (UK and international) as required to support installations, upgrades and service activities.
* Maintaining a safe, organised and professional working environment when operating both internally and at customer facilities.
Profile
A successful Service Engineer should have:
* Equivalent experience in an engineering or technical discipline (electrical, mechanical, mechatronics or automation preferred).
* Experience working in a service, maintenance or commissioning role within industrial equipment or automation environments.
* Strong fault-finding skills across mechanical, electrical and control systems.
* Ability to read technical drawings, electrical schematics and system documentation.
* Comfortable working independently at customer sites while representing the company professionally.
* Strong attention to detail and commitment to delivering high-quality technical support.
* Positive, proactive approach to problem solving.
* Good organisational skills and ability to manage service tasks effectively.
* Strong communication skills with the ability to explain technical issues clearly to customers and internal teams.
* Willingness to travel nationally and internationally when required.
* Desire to continuously learn and develop technical knowledge in laser and automation technologies.
* Ability to thrive in a fast-paced, customer-focused environment
Job Offer
* £45,000
* Full training on our laser systems, automation platforms and service procedures.
* Opportunities to work with advanced laser and robotic technologies used in medical, EV and high-tech industries.
* Exposure to international customers and real-world manufacturing environments.
* A clear development pathway within a fast-growing, high-technology business.
* Pension, life insurance and standard company benefits.
* 37-hour full-time role with flexible working arrangements within business needs. Opt-in compressed hours option.
If you're ready to take the next step in your engineering and manufacturing career, apply today for this exciting Service Engineer opportunity in Pontypridd!