Product Business Analyst / Delivery Lead Full time – 5 days/35 hours per week Exciting opportunity for an experienced Business Analyst to join a fast-paced high growth PE backed global software provider to deliver crucial support within the Product team. Our Altia By being a trusted technology partner, we empower the government, public and private sector with actionable intelligence solutions to combat increasingly complex crimes. Specialising in crime reduction, we help make the world a safer place. Initially based in the UK, Altia has grown significantly in recent years through expansion of international operations. We currently have a team of around 90 employees, supporting a wide variety of clients globally. Our clients include law enforcement agencies, government departments and agencies, regulatory & tax authorities, and private sector customers – who all trust and rely on our investigation software to help them deliver targeted results. Our solutions significantly save time on investigations and reduce costs in areas such as criminal and civil investigations, fraud and financial investigation, incident and investigation management and a variety of covert fields. Our experienced team is dedicated to providing our clients with the support and care they need, ensuring they are able to get the most from our ever-evolving specialist investigation software solutions. The role of Business Analyst / Delivery Lead will be based at our Nottingham office and you will be working alongside the Head of Product. Whilst we operate a hybrid working policy, you will be expected to attend the office on a regular basis following completion of your induction and training. We are seeking a Mid-Level Business Analyst to work alongside the HQ Product Owner and contribute to the effective delivery and ongoing improvement of our SaaS products. This role is ideal for someone confident in core business analysis practices who wants to broaden their impact by collaborating closely with product, engineering, support, and customers. Our business is still growing and now is an exciting time to join our friendly and self-motivated team! At Altia we have a common mission and vision that underpins all that we do. We act with honesty, integrity, and mutual respect towards our customers and one another, working as one team. Our commitment to this is showcased through our achievement of the globally recognised Great Place to Work certification for the second year running. We embrace challenge in order to ensure the most innovative and relevant solutions are developed, always with the end customer in mind. Please note that the successful candidate will be required to be security vetted. For this reason, you must have been in UK residence for 3 continuous years prior to employment and provide proof of address for the previous 5 years. If you do not fit this criteria and also know that there may be anything hindering you from being vetted successfully, then you will not pass initial screening as security vetting is required by every Altia employee. The Role In this position, you will help analyse needs, define requirements, and support day-to-day product delivery. In specific, agreed-upon situations, you may act as a proxy Product Owner, helping maintain clarity and momentum for the team. While full strategic product direction and decision-making will remain with the Product Owners, you will play a crucial role in enabling smooth execution. Customer-facing communication is a significant part of this role, as you will work directly with customers to understand issues, validate requirements, and support positive outcomes within a live SaaS environment. Key Responsibilities: Product Owner Support & Proxy Duties Analyse business, customer, and operational needs using appropriate business analysis techniques. Create clear, well-structured artefacts such as - User stories and acceptance criteria - Process and workflow diagrams - Functional and non-functional requirements Collaborate closely with Engineering to define scope, understand dependencies, and support delivery. Support testing and release readiness activities for SaaS deployments. Help balance short-term customer requirements with long-term product considerations. Conduct proxy Scrum Master duties, helping prioritise the backlog and chairing scrum ceremonies, particularly in the Operations Teams. Business Analysis & Delivery Support Analyse business, customer, and operational needs using suitable BA techniques. Create clear, well‑structured artefacts such as; User stories and acceptance criteria Process and workflow diagrams Functional and non‑functional requirements Work closely with Engineering to define scope, understand dependencies, and support delivery. Support testing and release readiness activities for SaaS deployments. Help balance short‑term customer requirements with longer‑term product considerations. Customer & Stakeholder Engagement Engage directly with customers to understand requirements or investigate issues. Work with Support and Customer Success to identify trends, themes, and improvement opportunities. Communicate customer needs clearly within Product and Engineering discussions. Share progress, challenges, and outcomes clearly and professionally. Ensure customer feedback is captured and fed into product decision‑making processes. Collaboration & Ways of Working Contribute as part of a cross‑functional Agile product team. Help improve product, delivery, and operational ways of working. Raise risks, clarify assumptions, and support constructive problem‑solving. Work pragmatically and with a focus on achieving meaningful outcomes. Skills & Experience Essential Experience as a Business Analyst working on SaaS or software products. Experience working alongside a Product Owner. Willingness and confidence to act as a proxy PO with guidance. Strong customer‑facing experience, including direct interaction with external users. Good user story writing and backlog refinement skills. Experience working in Agile / Scrum environments. Strong communication and stakeholder engagement skills. Comfortable working with evolving priorities and some ambiguity. Has experience of UX/UI practises and process improvement. Desirable Experience with complex or workflow‑driven B2B SaaS products. Exposure to live service or support‑driven operational environments. Experience in public sector, regulated, or mission‑critical contexts. Familiarity with tooling such as Azure DevOps and Asana or similar. What we can offer you: Salary Range: Competitive Contributory Auto-Enrolment Pension Scheme Company Life Assurance Scheme Company Sick Pay & Income Protection Scheme* Private Health & Dental Insurance (optional)* Enhanced holiday entitlement of 30 days per year plus bank holidays Company Bonus Access to well-being support, including our Employee Engagement Programme Volunteering Scheme/time off policy Continual Development & Training 35 hours per week (FTE) On-site parking Strong local transport links * subject to probationary period Closing date for Applications – 15th Feb 2026 NO AGENCIES PL