• CRM Manager (12-month FTC)
• £50,000 – £65,000 per annum
• London Bridge | Hybrid 3 days (Tue–Thu in-office)
Our client is a fast-growing retail brand that’s transforming the way customers experience home shopping. With a welcoming, family-feel culture and a start-up energy that encourages autonomy and fresh ideas, this business has become one of the most exciting names on the high street. Having recently expanded through acquisition and new retail partnerships, the team continues to scale rapidly, creating a rewarding environment for talented individuals to grow their careers and make a real impact.
The CRM Manager will play a key role in shaping customer engagement across every touchpoint, leading the customer communication strategy from acquisition through to retention and advocacy. You’ll join a high-performing digital team that values creativity, collaboration, and measurable outcomes.
Role Highlights
– Lead the development and delivery of an effective CRM and audience strategy across multiple channels
– Manage the full customer lifecycle, from welcome journeys to retention campaigns and re-engagement activity
– Translate data insights into meaningful customer messages that drive loyalty and revenue
– Collaborate with digital, marketing, and retail teams to ensure a consistent, connected customer experience
– Balance strategic planning with hands-on campaign execution to meet ambitious growth goals
You Will Need
– Around 5 years’ experience in CRM, customer communications, or lifecycle marketing
– A solid understanding of customer data, segmentation, and personalisation in a retail environment
– Confidence working across channels such as email, SMS, direct mail and web personalisation
– Experience using CRM platforms and data tools (e.g. Adestra and Snowflake ideal)
– A self-starter mindset with the resilience and adaptability to thrive in a scale-up culture
Why You’ll Love It
– Hybrid working model: London Bridge office (Tue–Thu) plus flexibility the rest of the week
– Supportive, down-to-earth team where you can shape processes and see your ideas implemented
– Opportunity to influence strategy in a rapidly growing retail business
Apply now to take your career to the next level with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates.