Manager, Service & Operations, UKI Studio+ – Location: London, Other locations: Primary Location Only
Requisition ID: 1639879
Salary: Competitive
Job Description
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
The Opportunity
The work we do is large and ambitious. We take our practitioners seriously and will give you the freedom and support to develop your craft, thinking, work and career in a way that suits you and delivers for the practice and clients.
Responsibilities
* Develop and manage plans for project teams, update stakeholders, and apply an understanding of client needs to identify critical outcomes, barriers to success and changes in expectations or scope.
* Manage project teams and their delivery in line with stakeholder expectations and agreed deliverables.
* Develop relationships to benefit our firm and clients, and enhance our presence and impact in the community, demonstrating commitment to EY Studio+ standards.
* Identify and share trends, topics and resources that increase the relevance and value of our service delivery and seize opportunities to grow knowledge.
* Take a systematic approach to making decisions, considering all relevant data.
* Serve as a direct point of contact for clients and teams, speak to clients regularly about future trends, and grow the firm’s relationship with the client.
* Maintain open and proactive communication and build credibility based on understanding client issues and offering innovative solutions.
* Create and deliver presentations that engage a range of audiences and respond to their questions and concerns.
* Integrate data and apply judgment to form practical insights, addressing potential issues and leveraging opportunities for decision-making by critical stakeholders.
* Share technical, sector and market knowledge to inform client thinking.
Qualifications and Experience
* Demonstrable experience working in a client-facing role, solving client issues in a structured and methodical way.
* A portfolio of projects demonstrating business analysis and optimisation skills applied to business or organisational challenges.
* Experience gathering requirements, analysing data, business process mapping, statistical analysis and data visualisation, and with reporting and presentation.
* Experience leading a team of fewer than 4 resources and/or managing budgets up to £500k effectively.
* Experience working with customer or service journey mapping, market research, customer segmentation, and customer strategy that is high quality, accurate, complete and compelling.
* Experience in a customer contact centre (ideal but not essential).
* A natural collaborator, with a focus on teamwork and open communication.
* Analytical and storytelling skills to articulate customer or business problems before creating solutions.
* Strong visual communication and ability to create clear, impactful presentations.
* A self‑starter with an explorative mindset and ability to identify spaces for impact.
Skills and Attributes
* Confident and authentic presentation of complex messages with a variety of media and methods.
* Influencing skills to address varied interests and styles of others.
* Ability to create a positive team environment, balancing initiative with collaboration.
* Appropriate coaching techniques to meet diverse team member needs.
* Commitment and engagement of team members, focusing on goal achievement and providing constructive feedback.
What Working at EY Offers
* Competitive remuneration package, rewarded for individual and team performance.
* Comprehensive total rewards package supporting flexible working, career development, health & wellbeing, insurance, savings and discounts.
* Support, coaching and feedback from engaging colleagues.
* Opportunities to develop new skills and progress your career.
* Freedom and flexibility to handle your role in a way that’s right for you.
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