Network Engineer
* Location: Portsmouth
* Salary: Up to £45,000
* Role Type: Permanent
* Hybrid Structure: 2 days a week onsite
Overview
We are seeking a proactive and detail-oriented Network Support Engineer to join our dynamic team. You will be responsible for the daily support and maintenance of customer networks, ensuring optimal performance across various platforms. This includes triaging and resolving faults, supporting senior engineers with project implementation, and continually improving network performance.
Key Responsibilities
* Manage and resolve customer support tickets, ensuring SLA targets are met
* Deliver excellent customer service through clear and effective communication
* Monitor, identify, and troubleshoot network infrastructure issues
* Support data centre operations, including hardware installs, cabling, and power management
* Assist with network changes, firmware updates, and documentation
* Maintain asset and change control records, ensuring accuracy and compliance
* Help protect customer environments through security best practices and vulnerability management
Required Experience & Skills
* Solid understanding of Layer 2/3 networking and security technologies (e.g., VLANs, STP, NAT/PAT, DHCP)
* Experience with multi-vendor environments (Cisco, Fortinet, Juniper)
* Familiarity with virtual and physical network infrastructure
* Knowledge of operating systems and networking configurations
* Strong troubleshooting and problem-solving skills
* Awareness of IT security risks and being proactive in applying protective measures
* Understanding of change control processes and documentation
Desirable Qualifications
* Cisco CCNA or equivalent networking certification
* Experience in data centre environments
* Exposure to asset and configuration management best practices
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.