Service Delivery Manager
Job Location: Southend
Job Salary: Up to £30,000
Permanent Position
The Role:We're looking for a highly organised and proactive Service Delivery Account Manager to support the smooth running of key client accounts. This is a fantastic opportunity for someone with strong admin, coordination, or customer service experience who wants to build a career in account management or operations. You'll play a key role in ensuring work is scheduled, tracked, and delivered on time, while building great relationships with both clients and internal teams.
What You'll Be Doing:
* Coordinating and scheduling works across multiple client accounts
* Acting as a key point of contact for client queries and updates
* Supporting the delivery of services in line with SLAs and KPIs
* Managing job progress, updates, and completion records (WIP)
* Producing reports and ensuring accurate data is maintained
* Assisting with invoicing and general account administration
* Liaising with engineers, suppliers, and internal teams to keep everything on track
* Handling any issues or delays and keeping clients informed
What We're Looking For:
1. Experience in a facilities' coordinator, or client support role
2. Strong organisational skills and attention to detail
3. Confident communicator with a customer-focused approach
4. Ability to juggle mu...