Overview
Join RUHX – Be part of something extra extraordinary. At RUHX, we’re more than the Official NHS charity of the Royal United Hospitals Bath. We go further to give every patient the extra extraordinary care they deserve, while supporting our staff to do what they do best and furthering innovation within our hospitals. We’re out there in our community, collaborating with the people and organisations who drive real change. And we’re making sure that every penny we raise goes towards improving health, happiness and wellbeing for everyone in our community.
We’re looking for a motivated and enthusiastic Charity Supporter Engagement Assistant to help provide extra-extraordinary customer care for our donors and fundraisers. If you’re passionate about making a difference and want to start a career in charity fundraising, this could be the perfect role for you. This is your chance to be part of a charity that believes in being positively disruptive, creative and collaborative, all to make a transformative difference for our patients, staff and community.
We’re big enough to make an impact and small enough to care. This means that we believe in creating an inclusive, supportive, and nurturing environment for all our staff, as we know that a diverse, happy, and healthy team is vital to our success.
Main duties of the job
No two days in our team are the same. You'll be based full-time in our office, onsite at the hospital in Bath and will be the first point of contact for many of our supporters, responding to enquiries, processing donations, and making sure everyone who contributes to RUHX feels valued and appreciated.
This is a detail-oriented and people-facing role, ideal for someone who enjoys building relationships, delivering exceptional customer service, and collaborating as part of a dynamic fundraising team. Whether you’re promptly sending thank you letters, answering phone calls, replying to emails, updating supporter records, or helping someone take on their first fundraising challenge, you’ll be making a genuine difference every day.
Working as part of the Operations team while supporting all the RUHX team, this role is fast-paced and requires someone who is energetic, organised, and a team player, adaptable to the variety of queries that come your way.
We’re looking for a kind and compassionate person who is passionate about the NHS and making a difference to healthcare for our community. This is a great role for someone looking to start their career in fundraising. Full training will be provided, and you’ll be supported to develop your skills and knowledge.
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
If you would like more information about our charity, please visit the RUHX website at www.ruhx.org.uk. No recruitment agencies.
Please note we are unable to offer visa sponsorship for this role. For more information regarding UK Visas, please use this link: Skilled Worker visa: Overview - GOV.UK
Person specification
Qualifications
Essential criteria
* Educated to diploma level 3 or equivalent experience
Knowledge
Essential criteria
* Experience in an office administrative role including: Providing excellent customer care, including phone calls, face to face, emails and letters.
* Use database to record customer/ supporter information.
* Cash handling, recording and processing payments.
* Understanding of GDPR and confidentiality in handling supporter data.
* Desirable criteria
* Charity background including experience / knowledge charity and individual giving
* Social media knowledge
Skills
Essential criteria
* Effective communication skills (written and verbal).
* Computer literate – Microsoft Word and email together with other office applications and the Internet.
* Able to deal with correspondence in an accurate and timely manner.
* Confidence to communicate effectively and sensitively with both Staff, Patients and supporters.
* Be a great team player with a good sense of humour with a passion for fundraising / charity work
* Ability to prioritise workload and produce work of a high standard.
* Desirable criteria
* Experience / knowledge of Raisers Edge Database software
* Interest in developing a career in fundraising.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
* RUHX Supporter Engagement Assistant JD (PDF, 852.7KB)
* RUHX Welcome Letter (PDF, 278.0KB)
* Join the RUH (PDF, 1.1MB)
Further details / informal visits contact
Name Rhyannon Boyd
Job title Associate Director RUHX
Email address Rhyannon.boyd@nhs.net
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