Caremark are delighted to be recruiting for the position of Onboarding Manager with the aim of providing specific, tailored support to our newer franchisees.
Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.
Summary of the role
The focus of the Onboarding Manager is to deliver a tailored support programme for onboarding for new Franchisees entering the Caremark network. This will involve both face-to-face and remote support. This is a national role that will involve travelling to new franchisee locations across the UK.
Responsibilities
You will work with new franchisees and their teams for a period of 12-18 months following their induction into the network.
Your main responsibilities will include:
* Supporting franchisees to achieve their KPIs in line with their business plans.
* Guide franchisees through their regulatory body (CQC/CIW/CIS/RQIA) registration process.
* Support franchisees with recruitment and onboarding of their Care Manager, including attending the interview.
* Support the franchisee with understanding their local charge and pay structure.
* Support the Franchisee with local networking and community engagement.
* Work in partnership with colleagues in the Franchise Support Centre towards an effective handover to a Regional Support Manager (RSM) & a Quality Manager (QM) once criteria are met.
Experience
Ideally experience of working in a care at home (domiciliary) franchise and managing the onboarding of new franchisees, including assistance with securing office premises, the recruitment of a Care Manager and working with them and the Franchisee to achieve registration with the Care Quality Commission/appropriate regulatory body. General commercial experience also desired including financial management and knowledge of P&L and cashflow. Equally experience of working in the non-franchised domiciliary care sector at a regional management level, with a proven track record of onboarding new Care Managers would be considered.
Who We Are
Caremark is one of the largest UK home care franchisors with c140 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia. With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services. Within the Franchise Support Centre, we believe in 6 core values: Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.
Job Details
Salary: £51,750 pa plus car allowance
Type: Full Time
Location: Field based national role
Benefits:
• Flexi time (start between 8am – 10am/ finish between 4pm-6pm)
• 33 days of holiday (Inclusive of bank holidays)
• Life Insurance cover
• Eye Care Vouchers
• Company Pension scheme
• Private Medical Insurance
• Free Wellbeing Counselling Program & Support
• Annual Personal Development Budget
• 5 Paid Volunteering Days per year