Job Title: Account Manager Location: Hertford Salary: £25,000 to £28,000 per year 25 days holiday plus bank holidays We are looking for an Account Manager to join a specialist debt recovery team in Hertford. The company supports property owners landlords and managing agents with the recovery of service charges ground rent and associated arrears. This is a detailed client focused role where you will manage your own caseload and provide a professional and efficient service from start to finish. This suits someone organised confident with numbers and comfortable dealing with property owners solicitors and clients in a calm polite manner. What you will do: • Manage a personal caseload of management fee and ground rent arrears • Take payments by card and allocate cheque payments • Discuss payment plans and agree arrangements where appropriate • Handle disputes on individual cases and work towards resolution • Obtain land registry documents including titles leases and transfers • Make and receive calls from owners solicitors clients and mortgage lenders • Respond to written and email queries in a clear professional way • Use client systems to obtain statements demands and invoices • Prepare and serve Section 121 Notices when required • Keep clients updated on case progress and report outcomes accurately What we are looking for: • High attention to detail with strong organisational skills • Confident communicator both written and verbal • Comfortable managing a workload with tight deadlines • Experience in debt recovery property administration or legal support is useful but not essential • A calm fair and professional approach when dealing with sensitive matters What is on offer • Permanent role in a stable established business • Professional office based environment • Monday to Friday schedule • 25 days holiday plus bank holidays • Training and support from an experienced team If you would like to join a professional team where accuracy and client service are valued apply today or call Giovanna on 07369 253 647 for more information.