Patient Flow Co‑ordinator
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
We are an equal opportunities employer.
The closing date is 28 April 2026
An opportunity has arisen within our Emergency Department for a Patient Flow Co‑ordinator working over a 24 hour/7 day rota.
With a recent expansion of the Emergency Department this role offers an exciting opportunity for someone with great customer service and organisational skills to gain experience in a dynamic, fast‑paced environment that receives high volumes of patient attendances.
We are looking for a dynamic and energetic individual to support the smooth running of the Emergency Department and achievement of the associated performance targets. Responsibilities include using the patient administration system to book in patients; meet and greet reception duties; management of patients' CAS Cards and medical records as well as back office administration duties.
Required: Proven track record and experience in reception duties and/or administration in a customer service role.
Band 3 Salary with additional unsocial hours pay enhancements of 35% for nights / Saturdays and 69% for Sundays / Public Holidays.
Previous applicants need not apply.
Main duties of the job
Essential to be able to work independently and within a team, communicate effectively and sensitively with colleagues, patients and visitors to the department, and maintain a welcoming and professional customer service approach. Must be able to prioritise and pay attention to detail in a busy environment.
This role is key to ensuring an efficient and courteous welcome and full reception service to members of the public and other agencies attending the Emergency Department.
Main Duties Include:
* All face‑to‑face and telephone enquiries.
* Help to ensure smooth flow of patients throughout all areas of the department.
* Clear liaison and communication with clinical colleagues.
As a key team member you will help to ensure that the service is delivered successfully and in a timely manner, supporting the clinical team in meeting key performance measures and supporting service development.
Qualifications & Training
* Good keyboard and word‑processing skills.
* Good general standard of literacy and numeracy.
* NVQ in Customer Care or equivalent relevant experience.
* European Computer Driving Licence.
Knowledge and Experience
* Experience of working within a team.
* Experience in NHS or customer service organisation.
* Knowledge of Patient Flow.
* Knowledge of Trust procedures including admissions.
Skills and Abilities
* Ability to work on your own initiative and with minimal supervision.
* Ability to prioritise your own work when under pressure and multi‑task.
* Excellent communication/interpersonal skills.
* Ability to deal sensitively and appropriately with the client group.
* Good organisational skills.
* Reliable.
* Flexible approach to meet needs of the service.
* Ability to work in a multi‑disciplinary team.
* Self‑confident and approachable.
* Willingness to learn new skills.
* Able to work to rota requirements including bank holidays, nights and weekends.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.
Salary
£25,760 to £27,476 a year pro‑rata, with additional unsocial hours pay enhancements.
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