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Location .London UK- 3 fixed days a week
About the Role
We are seeking an experienced Platform Manager to join our Global Technology D2C team responsible for managing and optimising our Shopify Plus ecosystem of 400 stores worldwide. This role requires both business and technical acumen with an end-to-end understanding of D2C architecture spanning storefronts integrations operations and data flows
As part of our team of Shopify Plus platform you will oversee its setup configuration and ongoing performance ensuring that our stores run smoothly securely and efficiently. You will act as a subject matter expert providing technical proficiency documentation training and Handson problem-solving while enabling new capabilities and integrations across the business
This is a pivotal role for someone passionate about eCommerce technology platform scalability and operational excellence in a high growth global environment
Key Responsibilities
* Setup configuration and ongoing management of Shopify Plus instances integrations and upgrades
* Oversee and optimise the end-to-end D2C architecture including integrations with PIM OMS WMS Finance CRM and Reporting systems
* Manage user permissions access controls and customer data privacy requests deletions data access
* Implement and manage Shopify Flows and customer service workflows as needed
* Partner with territory platform managers to align global standards and share best practices
* Translate complex business problems into scalable technical solutions and work with engineering teams on frontend and backend design
* Troubleshoot critical Shopify configuration issues in production environments and drive timely resolution
* Create maintain and deliver technical documentation process guidelines and user training materials
* Act as a bridge between technology and business teams communicating platform capabilities and enabling adoption
* Continuously refine document and train teams in platform usage to improve performance and efficiency
Qualifications Experience
* 3-5 years technical management experience in eCommerce with Handson Shopify Plus expertise in Mult instance global environments
* Proven experience with PIM OMS and WMS systems
* 10 years IT Business Analysis or technical solution design experience including at least 3-5 years in eCommerce
* Strong working knowledge of Shopify frontend standards APIs and data structures
* Track record of translating requirements into practical innovative solutions
* Skilled in technical documentation requirements gathering and architecture diagramming
* Proficient in tools for process design technical specification and knowledge management
* Demonstrated ability to deliver on time manage multiple priorities and work both independently and collaboratively
* Excellent written and verbal communication skills for both technical and business audiences
* Degree in Information Technology Engineering Business or related discipline
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