Welfare & Administration Manager (Fixed Term Residential Summer Contract)
1. Contract
Company Description
Alpadia’s mission is to encourage language development through immersion and to expand the horizons of our students and staff.
Our vision for your employment is an exciting opportunity to grow your professional and personal skills as an educator and youth practitioner.
Deepen your understanding of child development by applying solution-focused Positive Behaviour Support strategies and conflict resolution techniques to create a stimulating and supportive learning environment.
Stay ahead in the field of education and youth practice with our professional development programme designed to advance your career.
You will get the opportunity to work in an international team of like-minded, positive people who are dedicated to making a difference through their work.
Alpadia employment reflects our values of integrity, support, diversity, knowledge growth, and opportunity.
In we welcomed 64 different student nationalities to the UK and we are proud of creating this uniquely diverse working environment for our staff members.
Job Description
Join ALPADIA’s team to make summer an unbelievable experience! We are looking for highly motivated people, who have the ability to engage and inspire young students, and who are looking for an enriching and educational experience themselves.
Your role:
2. Prioritise the safety of students above all else, implementing our Safeguarding and Health and Safety policies working closely with the Camp Manager
3. Support the Welfare & Administration Manager in their role as designated Safeguarding Staff for the centre, caring for sick students and arranging appropriate medical responses
4. Cover for the Welfare & Administration Manager on their day off each week
5. Manage and assist with the student presence-check registers of attendance
6. Liaise with internal (Customer Services team and Sales) and external stakeholders concerning matters of student welfare; responding to and resolving any questions, comments or concerns
7. Assist with the communication of transfer plans with students and Group Leaders in order to unsure they have a stress-free departure
8. Help manage students effectively and respectfully, following all Alpadia policies and rules, to ensure they enjoy and contribute fully to all aspects of Alpadia’s programme in a spirit of respect towards other students and staff
9. Ensure any safeguarding concerns that come to your attention are dealt with sensitively and escalated appropriately
10. Assist with the training and induction of new staff members
11. Assist with creating, editing and distributing the Welfare Officer rota
12. Support the Welfare & Administration Manager in line managing the Welfare Team (Welfare Officers & Night Supervisors), being their main points of initial contact
13. Read and distribute the Night Supervisor log overnight to spread any useful information to other members of staff
14. Ensure the administration, in terms of check in, and pocket money etc, is well organised and delivered to ensure the smooth running of the camp and follows all Alpadia procedures and policies, working along with the Camp Manager
15. Support the management and allocation of students in accommodation, responding to requests and complaints from internal and external stakeholders
16. Manage the collection and distribution of student pocket money
17. Assist with managing budgets and finances for the camp
18. Assist with creating and maintaining up-to-date records of students and staff
19. Manage camp facilities, equipment and supplies as necessary
20. Additional administrative tasks and activities as given by the Welfare & Administration Manager and Camp Manager such as marketing uploads, catering calculations, communicating dietary requirements, completing daily reports, etc
21. Manage students’ behavior at all times, with a judicious awareness of the need to sanction or encourage as appropriate
22. Ensure rules in the residence are followed at all times and the accommodation is kept tidy
23. Ensure the students go to bed and wake up at the appropriate times, directing and managing the wider team as appropriate
24. Assist in the check-in/check-out procedure
25. Travel to and support with other centres as necessary
26. Take a role in daily meetings and contribute towards the ongoing improvement of camp processes discussed during these meetings
27. Contribute to the successful running of the Activity Programme, supporting the Activity Manager and Activity Leaders whenever required
Qualifications
Your profile:
Essential:
28. A high degree of IT competency - Outlook & MS Office (specifically Excel)
29. Proven experience in a pastoral, welfare, safeguarding, or residential management role with children or young people.
30. Experience working in a summer camp, boarding school, or youth programme setting.
31. Demonstrated ability to manage safeguarding cases, welfare incidents, and behavioural issues professionally and sensitively.
32. Experience leading and supporting a team of staff responsible for student welfare and supervision.
33. Excellent understanding of safeguarding, child protection, and health and safety procedures.
34. Strong communication, listening, and interpersonal skills.
35. Ability to build positive, trusting relationships with children, staff, and parents.
36. Competence in managing confidential information and accurate record-keeping.
37. Strong organisational and problem-solving skills, with the ability to prioritise under pressure.
38. Knowledge of emergency and incident management in a residential environment.
39. Ability to provide effective guidance and emotional support to both students and staff.
40. Relevant qualification or equivalent experience in education, youth work, social care, psychology, or pastoral support.
41. Empathetic, approachable, and professional.
42. Calm, patient, and discreet when dealing with sensitive issues.
43. Strong leadership presence with a supportive and positive attitude.
44. Reliable, responsible, and committed to student well-being.
45. Flexible and adaptable to long hours and changing schedules in a residential environment.
Desirable:
46. Experience working in an international or EFL (English as a Foreign Language) summer camp.
47. Qualification or additional training in mental health first aid, counselling, or well-being management.
48. Experience in staff training or delivering safeguarding briefings.
49. Knowledge of another language.
50. Experience using administrative or welfare reporting systems.
51. Full driving licence (for welfare-related transport or hospital visits).
52. Experience organising well-being initiatives or inclusion-focused activities.
Additional Information
We offer you:
53. A developing and enriching summer experience
54. The chance to make long term connections and friends
55. Meaningful engagement with international students and the chance to give back
56. A sense of belonging with many returning staff members each year
57. Development of your social, relationship and leadership skills
58. Join a booming community of Alpadia staff members who return each year.
59. Start or continue your professional development (CPD) in a supportive coaching environment
60. An industry competitive salary
61. Role training and the opportunity for experiential learning throughout
62. An unforgettable experience in a dynamic atmosphere
63. Attractive bonus options for returners and the possibility of career progression