ABOUT US
We are the leader in creating new ways to experience every corner of the globe with an ever-growing range of cruising and touring styles. Join us and help create unforgettable experiences for our customers while being supported to develop and grow your career. With a flex work culture and great benefits, APT Travel Group will tick all your boxes.
ABOUT THE ROLE
As a Pre-Departure Services Consultant, you will provide exceptional service to both direct clients and travel agent partners, consistently delivering a professional and friendly experience. Your core responsibility will be to support our Travel Consultants by ensuring the accurate and timely production of all travel documentation. Working closely with the Customer Sales Centre (CSC) and Flights teams, you will help ensure a seamless journey for every customer from initial contact to post-travel support. This role requires flexibility, strong multitasking abilities and exceptional attention to detail to maintain our high service standards. Above all, you will be joining a collaborative team who value growth, success and supporting one another.
With a projected start date in January 2026, this role has a hybrid working arrangement with 2 days per week in our London office and 3 days working remotely from home.
Key Responsibilities:
Produce professional and accurate documentation within agreed deadlines
* Communicate with clients and agents via phone and email to gather all required information ahead of travel
* Run booking reports to confirm readiness for documentation
* Liaise with Product teams to ensure accuracy for each departure
Deliver service that consistently delights customers and drives positive experiences
* Aim for first-time resolution to minimise repeat customer contact
* Communicate clearly and proactively to reduce customer effort at every stage
* Coordinate with internal departments to fully represent the customer’s needs
* Honour all commitments to customers with timely follow-up
Liaise with external suppliers and third-party providers
* Book travel services and manage brochure distribution and stock levels
Support all CSC departments where required
* Take responsibility of all reporting within the CSC
* During peak demand, act as first point of contact to assist with calls and email enquiries
* Provide personalised service, recognising individual customer requirements
* Accurately capture detailed information using in-house booking systems
ABOUT YOU
To be successful in this role you will have:
* Proven commitment to delivering exceptional customer service
* Strong written and verbal communication skills
* Excellent organisation and time management
* Positive, proactive and enthusiastic attitude
* High level of accuracy and attention to detail
* Ability to meet deadlines and remain composed under pressure
* Self-motivated with the ability to work collaboratively as part of a team
* Willingness to take ownership and demonstrate initiative
WHAT WE OFFER
* Flexible workplace culture with hybrid working model
* 4 weeks of annual leave plus bank holidays and a bonus week
* Learning Allowance, access funds to use towards your learning and development
* Experience our premium products through familiarisation trips
* Opportunity to Work From Anywhere for up to 20 days per year
* Opportunities for giving back through our One Tomorrow Foundation and volunteer leave
* Paid Parental Leave
* Employee Assistant Program
* Family and Friends travel discounts
* Highly engaged team and great company culture
OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
Better together - We are better when we connect and collaborate, valuing all opinions
For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all
HOW TO APPLY
If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.
APT Travel Group is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. We welcome applicants from all backgrounds and experiences and believe that a variety of perspectives makes our team stronger.