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Company Overview
My client is a forward-thinking company working with 13 brands across 5 locations. They continue to grow and develop moving forward.
Position: Semi-Productive Workshop Controller
Location: Multi-Franchise site in King’s Lynn
Candidate Requirements
* At least 2 years experience in a similar role
* Main Dealer experience (Desirable but not essential)
* Highly organized with the ability to prioritize workloads
* Positive attitude and leadership by example
Role Responsibilities
Reporting to the Service Manager, you will be expected to:
* Maximize workshop efficiency using resources and personnel effectively to ensure high productivity
* Work with the brands to ensure industry-leading customer care and satisfaction, building customer retention
* Determine daily workshop availability and liaise with Service Reception regarding capacity
* Maintain progress information for each job and keep the Service Reception team informed
* Handle customer complaints efficiently and effectively
* Collaborate with the Aftersales Manager for smooth dealership operations
* Ensure accurate and timely completion of all administrative and operational data, complying with standards and reporting policies
* Adhere to employment, FCA, environmental, Health and Safety, GDPR, Trading Standards policies, and statutory legislation
* MOT tester certification is a distinct advantage
* Complete work in a timely and efficient manner
* Work confidently both independently and as part of a team
Working Hours
Monday-Friday, 8:30 am - 5:30 pm (hour lunch), and alternate Saturdays, 8:30 am – 1:00 pm.
We Offer
* Basic salary of £35,000 (OTE £40,000)
* Bonus Scheme
* Company pension
* 22 days annual leave plus statutory bank holidays
* Birthday off following successful probation
Additional Information
If this vacancy isn't quite what you're looking for, please contact us to hear about other opportunities within the auto trade.
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