Description About the role: This position is responsible for developing creative learning solutions and enhancing the skills of internal teams at Next, as well as external partners and suppliers, in the efficient and effective utilisation of our Finance platforms. The role ensures comprehensive understanding and correct adherence to processes and procedures within the Finance systems, and will also deliver the Oracle Finance training programme, encompassing areas such as Chart of Accounts, General Ledger, Accounts Receivable, and Accounts Payable. Key Responsibilities Digital Learning Design & Development: Design, develop, and maintain digital learning solutions including e-learning modules, video content, and print resources. Collaborate with subject matter experts to create accurate and relevant course content. Conduct thorough learning needs analyses across all Finance areas to identify core training requirements. Evaluate training effectiveness against learning objectives and propose improvements. Ensure digital learning materials are current and meet the needs of the business, suppliers, or TEP clients. Manage online learning communities and maintain the Learning Management System (LMS). Digital Adoption Platform (DAP) Management: Develop and design in-application guidance using Oracle Guided Learning (OGL), providing just-in-time learning through flows, help icons, and pop-ups. Rigorously test and deploy features in accordance with change management processes. Troubleshoot issues by collaborating with external stakeholders. Monitor usage weekly and suggest enhancements to improve user experience. Maintain features in alignment with system updates and user feedback. Training Delivery: Deliver face-to-face and virtual training sessions to Next and TEP colleagues and managers, facilitating full utilisation of Finance Systems. Administer the Finance training programme to Finance colleagues, covering Oracle ERP and EPM systems. Adjust instructional style to meet diverse audience needs and ensure individual learning objectives are achieved. Conduct learning needs analyses for all Finance system areas to pinpoint specific learning requirements. Maintain training materials to reflect the latest information and business, supplier, or TEP client needs. Identify situations where training is not the optimal solution and recommend alternative interventions. Provide high-quality customer service, offering support and guidance to teams. Evaluate training outcomes to confirm that learning objectives have been met. Communication Management: Assist in managing internal communications by developing and executing effective campaigns. Ensure consistency in tone of voice, branding, and messaging across all Next and TEP client communications. Collaborate effectively with the internal communications team. Project Management: Engage with various stakeholders within Next, suppliers, and TEP to ensure services meet business area requirements. Proactively challenge existing processes, advocating for user-centric improvements and providing constructive feedback. Lead projects through all stages of the project lifecycle. Manage multiple concurrent projects to ensure timely completion. Collaborate with other Finance Transformation team members to deliver a holistic service that incorporates a blended learning approach (e.g., 70:20:10 model). Administrative Support: Provide administrative assistance for training activities, including resource organisation and venue booking. Independently manage travel and accommodation bookings in adherence to company policy. About you: Proficient knowledge of Oracle Fusion and proven experience in Oracle ERP implementations. Proficient in designing, delivering, and facilitating various learning interventions, including using tools like Articulate E-learning and the Adobe Suite (Illustrator, Photoshop, After Effects, InDesign). You should also be passionate about fostering colleague learning and development. Have a strong background in Oracle Fusion and proven experience with Oracle ERP implementations. Familiarity with a Learning Management System (LMS) and a digital adoption platform like Oracle Guided Learning is a plus. You should also be an experienced user of GSuite. Possess strong business acumen, excellent verbal and written communication skills, and the ability to adapt your communication style. This includes being adept at using relevant platforms for key message dissemination. Able to build relationships easily and demonstrate strong collaborative and influencing skills with stakeholders. You must also have proven experience providing feedback to senior business leaders and act with integrity and respect for others. Exceptional project management capabilities, including the ability to effectively plan, organise, and prioritise your workload to meet deadlines. Innovative, creative, self-motivated, and comfortable working in a fast-paced environment under pressure and with high volumes of work. Willing to travel frequently to Next Head Office, Distribution Centres, Stores, and client sites LI-MB1 LI-Hybrid