Technical Support Engineer
Location: Maidenhead, Berkshire
Salary: £35,000 – £40,000
We are working with a successful Service Provider to find a hands-on Technical Support Engineer to join their team in Maidenhead. This is a varied field-based role combining 1st and 2nd line network support with on-site cabling and infrastructure installation.
Key Responsibilities:
* Provide 2nd line support across a range of clients and systems
* Troubleshoot network, server, desktop, and cloud-based issues
* Support Windows Server, Active Directory, and Microsoft 365 environments
* Assist with networking tasks (switching, routing, firewall configurations)
* Configure and manage devices including Meraki, DrayTek, and Sophos firewalls
* Perform on-site installations and support as required
* Document issues, solutions, and changes in service systems
* Deliver excellent customer service and represent the business professionally on-site
Requirements:
* 3+ years in a technical support or network support role
* Strong understanding of Windows Server 2012+ and Windows 10+
* Hands-on experience with Active Directory, Group Policy, Microsoft 365, and SharePoint Online
* Good networking knowledge: DNS, routing, switching
* Experience supporting users remotely and on-site
* Excellent communication skills and a proactive, problem-solving mindset
* Full UK driving licence