Salary: £30,000 - 30,000 per year Requirements: Experience in SaaS onboarding, customer success, or support Strong communication and presentation skills Technically confident and comfortable learning new platforms Highly organised with strong attention to detail Ability to manage multiple client implementations simultaneously Problem-solving mindset with a proactive approach Responsibilities: Manage end-to-end client onboarding process Deliver platform training sessions (virtual and in-person where required) Configure systems and support initial setup Provide first-line support for software and connected devices Work closely with technical teams to resolve escalated issues Monitor customer usage and engagement Maintain onboarding documentation and training materials Support continuous improvement of onboarding processes Ensure high customer satisfaction and retention Technologies: Hardware Support More: We are a technology-driven compliance innovator, combining intelligent hardware, powerful software, and real-time data to transform how compliance is delivered and managed. In this role, you will play a key role in onboarding new clients onto our platform while providing ongoing customer support. We offer a salary of £28,000 - £30,000, career progression within a growing tech company, exposure to innovative compliance technology, a supportive and collaborative environment, and hybrid working flexibility. last updated 14 week of 2026