A fantastic opportunity for a Technical Services Analyst to join a leading software provider within the higher education and events sector. This organisation develops solutions used by hundreds of institutions worldwide, helping them streamline operations and enhance the experience of their users. As part of the team responsible for ensuring customers can successfully adopt new software releases, you will play a key role in delivering smooth upgrades, maintaining system integrity, and supporting clients with mission critical deployments.
Location: Milton Keynes
Salary: Up to £40,000 per annum plus benefits
Requirements for Technical Services Analyst
Strong technical proficiency with database systems such as SQL Server, MySQL, PostgreSQL, or Oracle
Understanding of client and server environments including backup and restore processes, database cloning, and data integrity verification
Knowledge of server infrastructure, virtualisation technologies such as VMware or Hyper V, and cloud platforms such as AWS or Azure
Confident using remote access tools including Windows RDP
Ability to review and interpret Microsoft Windows Server environments including performance considerations
Exposure to Azure is beneficial
Methodical approach to planning migrations or upgrades with clear rollback procedures
Strong documentation habits including runbooks, checklists, and configuration notes
Ability to maintain structured processes that support clear communication with customers and help meet SLAs
Ability to identify risks early and propose mitigation strategies
Strong troubleshooting and problem solving skills including data validation, testing, and post migration verification
Calm, professional approach during incidents or technical challenges
Strong communication skills and ability to build confidence with customers
Responsibilities for Technical Services Analyst
Enable customers to access the latest software releases by planning and delivering upgrades
Create detailed migration plans including pre flight and post migration validation steps
Review system configurations, dependencies, and environments to ensure compatibility
Perform data verification, functional testing, and performance checks during and after migrations
Document processes, lessons learned, and improvements for future runbooks
Work collaboratively across teams to ensure successful and timely delivery of updates
Support customers by maintaining clear communication throughout the upgrade lifecycle
Identify technical risks and implement effective strategies to reduce impact
Contribute to ongoing refinement of internal processes as the business continues to scale
What the role offers
Join a growing, passionate team working with widely used enterprise software
Opportunity to make a tangible impact on customer success and operational efficiency
Work in a supportive environment that encourages professional growth
Applications
If you would like to apply for this Technical Services Analyst role, please send your CV via the relevant links.
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Keywords: Technical Services Analyst / Technical Support Engineer / Systems Analyst / Implementation Engineer / Database Engineer / Infrastructure Engineer / Cloud Support Engineer / Migration Analyst / Software Support Specialist / SQL Server / MySQL / PostgreSQL / Oracle / VMware / Hyper V / AWS / Azure / Windows Server / RDP / Data Integrity / Backup and Restore / Computer Science / Information Systems / Software Engineering / Data Management / IT Infrastructure