Western Volkswagen Edinburgh West Parts Advisor Apprenticeship
We are seeking an enthusiastic and hardworking individual to join our team as a Parts Advisor Apprentice. The successful candidate will have the opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
* Providing advice to customers who are having problems with their vehicles.
* Taking sales orders from customers both face to face and over the phone.
* Stock control for vehicle parts and accessories.
* Maintaining an ordered stock room.
* Raising invoices for parts sold.
* Liaison with internal teams to ensure the correct stock is placed at the right time.
We are looking for an individual with excellent communication skills, who is methodical in their way of working and can demonstrate precise attention to detail. The ideal candidate will be passionate about our industry and our brand, and will have a willingness to learn and develop their skills.
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. On successful completion of the one-year programme, you will receive the following qualifications:
* Level 2 Customer Service Practitioner Standard
* Brand specific certifications
In Scotland, Wales, and Northern Ireland, you will receive:
* Level 2 / Level 5 Customer Service Apprenticeship
* Brand specific certifications
The minimum entry requirements for this role are GCSE grades 9 - 4 (A - C) or equivalent in English, Maths, and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths, and either a Science or Technical subject.
We are committed to Diversity, Equality, and Inclusion, and all applications are automatically anonymised by our recruitment system. We welcome applications from individuals of all backgrounds and are committed to eliminating unconscious bias in our recruitment process.
Volkswagen Group is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to providing a working environment that is free from discrimination and where everyone is treated with dignity and respect.
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