2nd Line Support Engineer
Location: Milton Ernest, Bedford (Onsite)
Salary: £32,000 - £36,000 per annum
Skills: Microsoft, Installation, Migration, Exchange Server, Windows Server, Active Directory, Windows 10, 11, networks TCP/IP, DNS, SBS, VMware, VCP, Hyper-V, MS Office 365, Azure, Cloud
Overview
An exciting opportunity has arisen for an experienced 2nd line support engineer to join a growing technical team supporting a key client site in Milton Ernest, Bedford. This is a fully onsite role where you will be dedicated to a single customer, providing hands on technical support across hardware, software, and networking environments.
The Role
As a 2nd Line Support Engineer, you will be responsible for providing high quality technical support and ensuring that customer issues are resolved efficiently and professionally. You will work closely with a wider technical team while maintaining full ownership of support tickets and technical solutions.
* Providing 2nd line support across hardware, software, and networking issues
* Managing support tickets from diagnosis through to resolution
* Guiding users through technical solutions
* Working within agreed service level agreements
* Assisting with hardware and software installations
* Delivering one to one user support or training where required
Skills and Experience Required
The successful candidate will have proven experience working in a 2nd line support role and be comfortable working directly with end users in a customer facing environment. Strong experience supporting Microsoft technologies including Windows Server, Exchange and Microsoft 365 is essential, along with experience supporting PCs, servers and mobile devices.
A full driving licence is required as occasional travel between sites may be necessary.
What's on Offer
This is a full time onsite position offering a salary between £30,000 - £36,000, along with opportunities for professional development, hands on experience with modern technologies and the chance to gain industry recognised certifications.
If you are an experienced support engineer looking to take the next step in your career within a client focused technical environment, we would love to hear from you
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