Job Description:
How will you make an impact?
* First point of contact for customer queries: email, telephone & face to face
* Answer queries or pass on to the appropriate department
* Receive & process orders from the Sales Team, Distributors & Wholesale Customers via Repspark or Bluecherry
* Build sustainable relationships and trust with customers through open and interactive communication
* Create, amend, and send sales orders in Repspark to customers confirming quantities ordered, pricing per garment, and custom embroidery instructions where applicable
* Liaise with the internal embroidery department on new logo originations, updates, and instructions
* Provide updates to customers on their orders from start to finish, especially for event/rush orders with tracking and follow-up emails
* Run regular reports from the system to track orders and inform sales reps/customers on current and future orders. Provide general sales support from an office level.
* Conduct bi-weekly catch-up calls with Sales Reps
* Hold quarterly calls with Key Account customers to discuss needs, updates, and sell-through status
* Coordinate product launches with Marketing for online retailers and other wholesale customers
* Organize returns for all Wholesale customers with credit memos
* Manage EU Warehouse daily reporting – update orders and send embroidery orders to our EU embroiderer
How will you experience success with us?
* Strong computer/tech skills – confident in using Microsoft Office (Outlook, Excel, Word, SharePoint), Bluecherry, WMS Softeon, and B2B Repspark
* Attention to detail is essential
* Good time management and ability to prioritize and multitask
* Excellent communication skills with internal departments and customers
* Professional telephone manner
* Confidence in speaking with a wide range of customers via phone, email, and face-to-face
* Interest in golf is advantageous
What makes our group different?
Our strength lies in our diversity of arts, cultures, human skills, and our ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity; foster empathy, curiosity, courage, humility, and integrity; and care for the world we live in.
Your journey with us:
We aim to provide a valuable recruitment process, exposing you to key decision-makers and influencing individuals:
* Initial screening call with Richemont Talent Team
* Interview with the Hiring Manager
* Interview with the HR Manager
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