Brand Specialist (Supervisor) - Accessorises - 37.5 hours (Trafford), Greater Manchester
Job Introduction
As a Brand Specialist, you will:
* Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience, and effectively managing complaints when they arise.
* Excite and motivate colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives, and other information to help drive sales through training.
* Take responsibility for tasks beyond role expectations, spot opportunities to improve business, customer service, and retail standards.
* Follow health and safety procedures and security protocols, actively preventing stock loss.
* Adapt to daily challenges; the role may require working across different departments, bringing your service excellence and collaborative spirit.
* Build and develop your client base by nurturing customer relationships through your personal service.
About You
* You are curious and eager to learn about sales, CRM, and NPS targets, even if you have limited experience with these metrics.
* You are a great communicator, passionate about our products, capable of delivering inspiring brand training.
* You stay well-informed about competitors and market trends.
* You are recognized as a sales and service expert.
* You are collaborative, reliable, and keep your team informed about successes, challenges, and customer feedback.
* You are approachable, invested in your team, and available for coaching and support.
* You take pride in maintaining stock, upholding Selfridges standards, and inspiring others to do the same.
* You embody our values, earning trust and respect as a colleague.
This summary outlines the role; flexibility in work tasks is expected to meet business needs.
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