Job Title: Senior Application Support Analyst
Location: London (hybrid)
Contract: 6 months (ongoing)
Skills & Competencies
Mandatory:
* Energy Trading and Risk Management (ETRM) Systems experience – ideally ZEMA – more broadly Commodities Trading background.
* Ability to deliver and understand the importance of customer service excellence, face to face, over email and by telephone.
* Excellent Interpersonal and relationship building skills.
* Strong troubleshooting and analytical skills
* Ability to follow defined processes to complete tasks.
* Ability to prioritize workload to meet strict service level agreements and business deadlines
* Ability to work without direct supervision
* Ability to successfully manage and see through to completion several high-priority tasks/issues at the same time
* Ability to show leadership and team management
* Technically proficient in MS Windows Server (2003 / 2008 / 2012) and MSSQL (2005 / 2008 / 2012), Web Technologies, MS Windows 7 and above.