Job Title: Customer Assistant
Hourly Rate: £12.21 per hour
Job Type: Part-time
Company Overview:
Join our dynamic team at Shell Expressway, the world's number 1 mobility Retailer. We pride ourselves on providing the very best customer experience and maintaining a high level of standard within our stores and out on our forecourts. At Shell we believe in providing the best quality of fuel, products and services to our valued customers. Making sure our Service Stations remain at this very high level of standard and operation is a great responsibility, so we make no apology for wanting to find and onboard the best people for the role.
If you like working in a fast-paced Retail environment, that is exciting, challenging and rewarding then you need to consider a future with us. There are plenty of opportunities to learn new skills, achieve job satisfaction and progress within the company.
We are looking for a well-motivated and hardworking Individual to join our team. An ideal candidate would have worked in a similar role to this; however, this is not essential and full training will be provided. We are looking for someone to join our team who will be as driven as we are at making our company a success.
Job Description:
As a Customer Assistant, you will be the face of our business, ensuring that every customer receives exceptional service. Your main responsibilities will include:
· Ensuring the safe authorisation of the fuel pumps.
· Operating the tills and handling cash and card transactions accurately.
· Promote products and services at the till point.
· Assisting customers in the store.
· Maintaining the cleanliness and organisation of the store and the forecourt area according to Brand Standard.
· Maintaining the Costa Coffee machines within the store.
· Carry out the baking of our DelibyShell range.
· Accepting and dealing with store deliveries.
· Handling customer inquiries and providing information on products and services.
· Restocking shelves and ensuring product displays are tidy and well-presented.
· Supporting the management team with daily operational tasks.
Key Responsibilities:
* Deliver excellent customer service with a friendly and approachable attitude.
* Ensuring the forecourt and store are clean, safe, and welcoming for customers.
* Assisting with inventory management and stock rotation.
* Handling cash transactions and using the POS system efficiently.
* Adhering to all health and safety regulations and company policies.
Qualifications and Skills:
* Previous retail or customer service experience is a plus but not essential.
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment.
* Reliable, punctual, and a team player.
* Basic math skills for handling transactions.
* Flexibility to work various shifts, including weekends and holidays.
How to Apply:
Entrants must be a minimum of 18 years of age.
If you are passionate about providing excellent customer service and want to be part of our team, we would love to hear from you Please upload your CV and a brief cover letter outlining your suitability for the role.
Job Type: Part-time
Pay: From £12.21 per hour
Expected hours: No less than 12 per week
Work Location: In person