As a recruitment partner, we are seeking a proactive and hands-on Administration Manager who can oversee daily operations, drive efficiencies, and lead both administration and finance teams. You'll play a pivotal role in ensuring smooth business operations while maintaining exceptional service standards for clients.
Responsibilities
* Oversee the day-to-day operations of administration and finance teams to ensure efficiency and productivity
* Lead, mentor, and support team members, aligning performance with business objectives
* Manage and enhance the customer service function, ensuring high levels of client satisfaction
* Monitor workloads and allocate resources effectively to meet business demands
* Ensure compliance with relevant regulations, policies, and industry best practices
* Oversee supplier and contractor relationships, including procurement and performance management
* Analyse client feedback and implement service improvements
* Manage onboarding, training programmes, and ongoing staff development
* Oversee IT systems, including CRM platforms, ensuring optimal performance and usage
* Ensure compliance with data protection regulations, including GDPR and cybersecurity standards
Qualifications
* Proven experience in an Administration Manager or similar leadership role
* Strong team management and supervisory experience
* A hands-on, collaborative approach with the ability to support teams when needed
* Experience in a customer-focused environment with a commitment to service excellence
* Strong knowledge of CRM systems, project management tools, and process improvement
* Excellent organisational skills with the ability to manage multiple priorities
* Strong analytical thinking and confident decision-making ability
* Outstanding communication skills, both written and verbal
Benefits
* Opportunity to shape processes and influence operational success
* Work in a collaborative and supportive environment
* Competitive salary and benefits package
* Genuine career development opportunities
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