Contract Coordinator
Cardiff Office
Would you like to join a truly international, talent driven company with values that focus on Performance, Quality, Innovation and Employee Opportunity?
What are we looking for?
Otis is currently recruiting for Contract Coordinator to be based in our Cardiff Offices. The main goal of this role is to support the daily management of a large, high profile contract within South Wales, organizing on-time delivery of maintenance and repair works and supporting all operational and sales activity relating to the contract. Deliver customer satisfaction and quality in order to ensure retention and sustainable long term growth of the contract
As a contract coordinator, you will:
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Maintain regular customer communication, preparation and delivery of reports for all equipment out of action and requiring repairs or upgrades.
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Be the Point of contact for customers for day to day enquiries. Focused on resolution to minimize escalations
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Support preparation of quotations for repair/upgrade works from multiple sources
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Extract details from CRM system to support customers with regulatory / statutory compliance issues.
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Support the operational team with any complaints investigation and resolution
To be successful in this role you will:
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Have building services industry experience, ideally with field service delivery
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Have experience of workload planning/scheduling in an engineering environment
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Have experience of Microsoft office programs including Excel, Word and powerpoint
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Have experience of service contract delivery for large customers
What can we offer you?
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Strong Remuneration Package
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A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme
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A culture which encourages innovative ideas and appreciates our talent is the key to our success
More about us:
Otis Elevator Company is the world’s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Otis is a wholly owned subsidiary of United Technologies Corporation. Headquartered in Farmington, Connecticut, USA, Otis employs more than 60,000 people, offers products and services in more than 200 countries and territories and maintains more than 1.35 million lifts and escalators worldwide.
We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.
We welcome applications from talented Administrators, Sales Administrators, Customer Service Representatives, Branch Administrators, Engineering Support Administrators / Coordinator, Accounts Assistants and Team Administrators who live within a commuting distance of Bristol.
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria