C ase Manager (Mortgage Services) Must live within 20 miles of Norwich
Brand: Haysto The UKs No.1 Specialist Mortgage Broker
Salary: £25,000 basic + bonus (OTE £28,600)
Location: Norwich (Full-time, office-based)
Hours: MonThurs 9am6pm, Fri 9am5pm
Start: April/May 2026 (interviews ongoing)
Why Join Haysto?
36 days holiday (including your birthday)
Company pension
Share scheme own a piece of the business
Referral programme
Regular company events
Clear progression pathways
Casual dress
About Us
Haysto is the UKs leading specialist mortgage broker, known for solving complex cases others cant. With a 4.9 Trustpilot rating and winner of the 2025 Treating Customers Fairly Award, were scaling fast in 2026 following our partnership with Experian.
The Role
As a Case Manager, youll take ownership of mortgage applications from submission through to offer. Youll keep cases moving, solve problems quickly, and deliver a seamless customer journey.
Your work directly impacts speed to offer, customer satisfaction, and overall performance.
What Youll Do
Manage a pipeline of applications through to completion
Review lender feedback and ensure criteria is met
Liaise with lenders, solicitors, and customers
Maintain compliance and accurate documentation
Proactively resolve issues and prevent delays
Work closely with advisers and internal teams
Keep customers informed throughout
What Were Looking For
Strong admin or case management experience
Excellent communication skills
Highly organised with great attention to detail
Able to manage multiple cases in a fast-paced setting
Confident handling high customer interaction
Proactive, accountable, and solutions-focused
Strong IT skills and a team-first mindset
Why Haysto?
Were a high-performance, high-trust team where ideas are welcomed, momentum matters, and results are owned. If you want to be part of a fast-growing, tech-driven business making a real impact, we want to hear from you.
Apply now or contact Darren Robins, Head of Talent, on 01603 249267.
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