Customer Service Advisor - Logistics
£28,000 plus bonus and benefits
Monday to Friday, temp to perm
Bristol (BS32)
Great opportunity to support a logistics operations team to ensure the highest standards of deliveries are met for all their commercial customers, ensuring that all scheduled deliveries are completed in line with the customers’ expectations.
* Work collaboratively as part of a team to ensure an excellent level of customer service is delivered at all times.
* Provide delivery information received via telephone and electronic communication within agreed company guidelines.
* Handle incoming customer calls professionally and efficiently.
* Liaise with internal departments where necessary to obtain updates and resolve queries, ensuring accurate information is communicated back to customers.
* Set and manage realistic expectations with customers regarding deliveries and service updates.
* Maintain and update information across various operational platforms.
Working Hours
* Monday to Friday: 8:15am – 5:15pm
Requirement
* Experience in customer service
* A transport or logistics background would be advantageous, although not essential.
About Us
TLP Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this position, your details will be submitted to TLP Recruitment and you accept our Privacy Policy, found on our website