Support Administrator Andy File Associates Limited are working as a recruitment agency on behalf of our client with regards this permanent vacancy. Objective: To provide the best possible service to our client’s customers by overseeing the production process and ensuring customer needs are met. Salary: £27,000 - £30,000 depending on experience Hours: 37.5 per week Tasks Essential experience needed: * Reporting initially to the Key Accounts / Production Control coordinators, Manager if business need demands. * Ensure production orders are correctly planned, dated and processed according to business needs. * Reports, including monitoring of daily live order reports, KPI reports for overdue and forward monitoring and expediting. * Dealing with customers and suppliers as and when required. * Following internal procedures relevant to daily tasks. * General admin duties as required. Preferred experience needed: * Liaise with all areas of the business to ensure customers’ requirements are met. * Creation and of codes, BOMs, routings and production orders in SAP. * Maintaining sales and production data within SAP, including pricing, part numbers text, material substitutions, labels, BOMs & routings. * Ability to build relationships with colleagues, customers and suppliers. * Provide cross functional training as required. Education and training Essential: * Negotiation Skills * Customer Service NVQ or Equivalent Preferred: * GCSE Minimum * Driving Licence * Product Training Preferred Further Experience * Proven experience in a busy sales environment * Product knowledge in the Hydraulics Industry * Presentation Skills * Negotiation Skills * IT Skills (Excel) * SAP * UK Production Processes / Capabilities Essential Work Behaviour Independent Organisational Skills Communication Skills (Verbal) Communication Skills (Written) Ability to work under pressure Excellent Telephone manner Problem solving / analytical mindset Reliable Team Player