Are you passionate about providing high-quality IT support with a professional and friendly approach? Sharp IT is looking for a 1st Line Support Engineer who thrives in a fast-paced environment and takes pride in delivering exceptional customer service.
What you’ll be doing:
As a key member of our IT service team, you will:
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Own, update and progress support tickets to ensure clients feel confident their issues are being actioned and resolved promptly.
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Meet and exceed agreed Key Performance Indicators (KPIs) to maintain a consistently high level of service.
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Take responsibility for your professional development, actively enhancing your technical knowledge and capability.
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Organise and prioritise your daily workload to meet client expectations and deliver efficient support.
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Communicate professionally, positively and effectively with colleagues and clients to ensure clear, accurate, and timely information exchange.
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Be a visible and proud ambassador of Sharp IT, contributing to the strong reputation and ongoing success of our service team.
What we're looking for:
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A client-focused mindset and a proactive approach to issue resolution
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Strong organisational skills and the ability to manage priorities effectively
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A team player who is eager to learn and continually improve
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Excellent communication skills – both written and verbal
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A genuine passion for IT and delivering outstanding service
Why join Sharp IT?
At Sharp IT, we don’t just offer support—we build trust. You'll be part of a dedicated team where your contributions matter, your growth is supported, and your professionalism is valued. If you're looking to progress your career in a supportive and innovative environment, we want to hear from you