JOB DESCRIPTION
Join Kainos and Shape the Future
At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
Main purpose of the role & responsibilities in the business:
As aWorkday PTA Support Consultant,you’llbe part of a dynamic team dedicated to providing ongoing support for our global Pay Transparency Analyzer customers. Your focus will be on ensuring customersrealisecontinuous value from their PTA solution by delivering configuration, troubleshooting, and advisory support to help them adopt,optimise, andmaintainthe system in line with their business needs.
You’lltake ownership of customer requests, manage updates in line with SLAs, and resolve issues whileadvising onbest practices to drive adoption and solutionoptimisation.
This role blends customer-facing consulting with both technical and functional support, requiring close collaboration with clients and internal teams.
In addition,you’llcontribute to internal knowledge sharing and support the continued enhancement of the PTA solution.
Key Responsibilities
1. Provide configuration, troubleshooting, and advisory support tocustomerspost-deployment.
2. Deliver services within agreed SLAs, ensuring high customer satisfaction.
3. Manage andprioritiseincoming requests,identifyingrootcausesand resolving issues effectively.
4. Support recurring releases and deployments, helping customers adopt new features and updates.
5. Participate in customer workshops and calls, helping to gather and refine requirements.
6. Work collaboratively across internal delivery teams and external stakeholders.
7. Create documentation and knowledge articles to support internal learning and customer self-service.
8. Support and mentor junior consultants, contributing to team development and knowledge sharing.
Required Skills and Experience
9. Strong customer focus and proven experience in a customer-facing orrole.
10. Ability to present solutions,participatein workshops, and explain functionality clearly to a non-technical audience.
11. Previousexperience configuring or supporting HRIT systems.
12. A proactive,solutions-oriented mindset, with a desire to continuously learn and grow.
13. Ability to manage competing priorities and resolve issues independently.
14. Clear and empathetic communication skills in English both written and verbal.
15. Comfortable working remotely in distributed teams, and capable of delivering high-quality work with minimal supervision.
16. Familiarity with service management principles, including issue tracking and escalation practices.
Desirable Skills
17. Workday certification in PTA, HCM, Payroll, or Financials.
18. Professional qualifications or certifications in project management, service management (e.g.ITIL), or consulting.
19. Experience with release planning, testing cycles, and change management processes.
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.