Description:
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an UAT Coordinator at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As a UAT Coordinator at Marsh McLennan Agency (MMA), you will play a crucial role in ensuring the quality and usability of our applications from the end-user perspective by coordinating User Acceptance Testing (UAT) efforts. You will work closely with business stakeholders and cross-functional teams to define testing criteria, develop UAT test plans, and manage the execution of UAT activities. Your responsibilities will include organizing UAT sessions, gathering user feedback, and documenting results to ensure effective tracking and resolution of issues. Additionally, you will mentor team members on UAT best practices, fostering a culture of quality and user-centric testing, while preparing comprehensive reports on UAT progress, user feedback, quality metrics, and potential risks to provide stakeholders with clear visibility into the UAT process and outcomes.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
1. Demonstrate proficiency in User Acceptance Testing (UAT) methodologies, developing and implementing strategies that ensure high-quality software delivery from the end-user perspective throughout all phases of the development lifecycle.
2. Establish and execute a comprehensive UAT strategy that aligns with the organization's objectives and product roadmap, prioritizing user feedback and quality from the outset.
3. Lead, mentor, and manage a team of UAT testers, fostering a culture of quality, collaboration, and continuous improvement within the team.
4. Oversee the creation and execution of detailed UAT plans, test cases, and user scenarios to ensure thorough testing of applications across various platforms, identifying any gaps in coverage.
5. Collaborate closely with development, product management, and other stakeholders to integrate UAT practices throughout the software development lifecycle, ensuring alignment on user expectations and quality standards.
6. Establish and maintain processes for tracking, managing, and resolving user feedback and defects, ensuring that issues are identified, documented, and addressed promptly to minimize impact on project timelines.
7. Evaluate, select, and implement appropriate UAT tools and technologies that enhance the efficiency and effectiveness of the testing process, keeping the team equipped with the best resources.
8. Document UAT processes, methodologies, and best practices to ensure consistency across the team and facilitate knowledge sharing, enabling team members to learn from each other.
9. Analyze UAT processes and methodologies, gather feedback from retrospectives, and implement improvements to enhance team productivity and overall product quality.
10. Identify training needs and provide opportunities for professional development, ensuring the UAT team remains skilled in the latest testing techniques and tools to adapt to evolving project requirements.
11. Proactively identify potential quality risks early in the development process and collaborate with teams to effectively mitigate those risks, ensuring a smoother development cycle.
12. Regularly communicate with stakeholders regarding UAT initiatives, project status, and any issues that may impact delivery timelines or product quality, ensuring transparency and alignment.
These additional qualifications are a plus, but not required to apply:
13. Experience with User Acceptance Testing (UAT) methodologies and best practices to ensure that applications meet user requirements and expectations.
14. Proficient in data analysis tools, such as Power BI, to analyze user feedback and testing results for actionable insights
15. Strong communication skills for effectively collaborating with stakeholders, gathering requirements, and facilitating UAT sessions.
16. Familiarity with project management tools like Azure DevOps for tracking UAT progress, managing test cases, and reporting issues.
17. Knowledge of document management software for organizing and maintaining UAT documentation, including test plans and user feedback.
18. Knowledge of document management software for organizing and maintaining UAT documentation, including test plans and user feedback.
19. Exceptional communication skills with the ability to clearly articulate complex technical concepts, facilitate productive discussions with diverse stakeholders, and effectively prepare and deliver presentations and documentation to ensure alignment and transparency throughout the UAT process.
20. Strong understanding of Agile and Scrum methodologies, with experience with sprint planning, daily stand-ups, and retrospectives to ensure effective collaboration and continuous improvement within cross-functional teams.
21. 3+ years of experience in product and/or business analysis, with a focus on understanding user needs and translating them into testing criteria.
22. Bachelor's degree in computer science, related degree, or relevant experience.
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
23. Generous time off, including personal and volunteering
24. Tuition reimbursement and professional development opportunities
25. Remote work
26. Charitable contribution match programs
27. Stock purchase opportunities