Overview
Patient Care Coordinator – Premier Gastroenterology Practice (East Bay)
Join Our Team! Are you ready to thrive in a fast-paced medical environment where multitasking and attention to detail are essential? Our well-established gastroenterology practice in the East Bay is looking for a Patient Care Coordinator to support one of our five physicians and help deliver exceptional care to our patients.
What You’ll Do
* Prepare patient charts and maintain accurate records with proper documentation
* Verify insurance and coordinate prior authorizations
* Manage high-volume calls, emails, and faxes
* Schedule procedures and coordinate with outside surgical centers
* Monitor, upload, and communicate patient results in Epic EHR
* Handle co-pay and past-due collections
* Provide occasional front desk or call center coverage
* Perform additional duties as assigned
* Occasional overtime may be required
What We’re Looking For
This is a fast-paced role, and multitasking is essential. We are seeking a candidate with:
* Minimum 2 years healthcare experience
* Experience with Epic Systems EHR required; gastroenterology experience preferred
* Strong understanding of medical insurance processes, including PPOs, HMOs, and Medicare
* Knowledge of HIPAA regulations, compliance, and medical terminology
* Ability to travel between Berkeley (primary) and Walnut Creek offices
* Reliable transportation and punctuality required
* Professionalism & Work Ethic – Reliable, dedicated, and able to take initiative in a busy environment
* Communication Skills – Strong verbal and written communication, proficiency in English, and excellent phone etiquette
* Customer Service – Patient-focused approach, ensuring a personalized and professional experience for every patient
* Multitasking & Problem-Solving – Able to prioritize tasks efficiently, adapt quickly, and handle multiple responsibilities simultaneously
* Interpersonal Skills – Friendly, tactful, and team-oriented, fostering positive relationships with colleagues and leadership
* Technical Proficiency – Strong computer skills, including the ability to perform quick calculations and maintain accurate records
Compensation & Benefits
* Full-time, 40 hours per week, with occasional overtime as needed
* Comprehensive benefits package
* Competitive hourly pay based on experience
* Opportunities for growth and development
Why You’ll Love Working Here
* Join a trusted, collaborative team of professionals
* Work in a well-established practice with a supportive environment
* On-site parking for convenience
Compensation will be based on experience
At BASS Medical Group, we understand that a comprehensive, high quality, and affordable health benefits program is now more essential than ever. The overall well-being of our employees is at the forefront of our focus. With this in mind, we offer our eligible employees a generous benefits program.
Health & Welfare Benefits: Medical through Anthem Blue Cross PPO, Low-Cost Dental and Vision, Medical FSA & HSA.
Retirement Savings & Income Security: Basic Life & AD&D Insurance, Long Term Disability, 401K plan with an employer contribution, Access to Financial Advisors, Identity Theft Program.
Work/Life Balance Benefits: Paid Time Off and Company Paid holidays, Life Assistance Program, Commuter & Parking Benefits, Secure Travel Services, Healthy Rewards Program, Will Preparation Program, Additional perks to include discounts for Cellular phone and Gym memberships.
Voluntary Benefits: Optional Life & AD&D Insurance, Aflac Supplemental Insurance, Pet Insurance
Compensation will be based on experience
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