Job Title: Training Manager – UK
Location: London, UK (with regular travel across stores)
Contract Type: Full-Time
Role Overview
We are seeking a passionate, dynamic, and results-driven Training Manager to lead and elevate training initiatives across our key UK retail partners – Space NK, Harrods, and Selfridges. The ideal candidate will be instrumental in ensuring a consistent and premium brand experience across all touchpoints, empowering retail teams to embody the 111SKIN DNA and drive exceptional customer engagement and sales performance.
Key Responsibilities
Training Delivery & Development
* Design and deliver engaging in-person and virtual training sessions for in-store teams across Space NK, Harrods, and Selfridges.
* Develop tailored training plans and calendars in line with retail partner needs and seasonal brand focuses.
* Deliver onboarding and refresher training on brand history, product knowledge, facial protocols, selling techniques, and customer service excellence.
* Support the implementation of new product launches with impactful, sales-driven education.
Retail Partnership Management
* Build and maintain strong relationships with store managers, area managers, and retail partner education teams.
* Act as the key liaison between 111SKIN and retail partners regarding training needs, feedback, and performance.
* Attend partner events, store visits, and sales floor time to ensure training is driving measurable results.
Team Performance & Development
* Coach and motivate retail sales staff and brand ambassadors to achieve individual and team targets.
* Identify knowledge gaps and implement targeted training strategies to improve performance.
* Champion and develop a culture of learning, excellence, and brand advocacy.
Reporting & KPIs
* Track and evaluate training effectiveness using KPIs including sales uplift, mystery shop scores, and staff feedback.
* Provide regular reports on training activity, team performance, and strategic recommendations to senior leadership.
* Monitor competitor activity and adapt training strategies to maintain a competitive edge.
Skills & Experience Required
* 3+ years’ experience in training or education roles within the beauty or luxury retail industry.
* Strong knowledge of the UK luxury skincare and cosmetics market.
* Proven experience working with or for Space NK, Harrods, or Selfridges is highly desirable.
* Passionate about skincare, with excellent product and ingredient knowledge.
* Confident facilitator with outstanding presentation and communication skills.
* Proficient in creating engaging training materials, both in-person and digital.
* Flexible, self-motivated, and comfortable working in a fast-paced, evolving environment.
* Willingness to travel regularly within the UK.
What We Offer
* Opportunity to represent one of the world’s most innovative luxury skincare brands.
* Collaborative and dynamic work environment.
* Career development within a fast-growing global company.
* Competitive salary and benefits package.