Job Details
Job Title: Salesforce Business Analyst
Mode of Working: Hybrid 2 to 3 days
Location (if hybrid/office based): Wokingham
Role Description
Business Analyst for National Energy System Operator in UK, Faraday House, Warwick Technology Park, independent organization responsible for planning Britain's entire energy system, operating the electricity network, and offering expert advice to the sector's decision-makers.
The Project 'NESO CRM Transformation' is focused on improving the current CRM processes, implementing new automated processes and products on the Salesforce platform.
Support a large-scale Salesforce Transformation Project. The ideal candidate will work closely with stakeholders to analyze, document, and optimize customer business processes, ensuring successful implementation of Salesforce solutions. This role requires strong skills in requirements gathering, BRD documentation, and familiarity with relevant tools and methodologies.
Key Responsibilities
(Up to 10, Avoid repetition)
1. Requirements Gathering & Analysis
* Collaborate with business stakeholders to understand current processes and pain points.
* Conduct workshops, interviews, and process walkthroughs to capture detailed requirements.
2. Business Process Documentation
...