Overview
Formby Hall Golf Resort & Spa is one of the North West's leading luxury destinations. Set in 200 acres of stunning countryside, with 76 bedrooms, two golf courses, two function rooms, two meeting rooms, and a luxurious spa, we're the perfect location for weddings, events, conferences, and getaways.
Act as Fire Officer and respond quickly and efficiently should alarm sound. Ensure confidentiality for guests and not to approach any such guests for personal requests such as autograph signing. To run the night audit through the PMS system and to balance the daily business.
Responsibilities
* To ensure that you follow all Brand Standards that are in place.
* To ensure that excellent customer service is given at all times to support driving customer service levels.
* To attend to guest requirements as and when necessary.
* To assist guests with their luggage as and when necessary.
* To run errands as and when needed.
* To ensure that conference rooms are laid out as instructed in a timely and efficient manner.
* To ensure that the reception desk and area are kept clean and tidy.
* Public Area cleaning as and when required.
* To run the F&B areas for in house guests of an evening.
* Act as Fire Officer and respond quickly and efficiently should alarm sound.
* To ensure effective communication with the housekeeping team regarding guests, room status reports and VIPs who may require additional products.
* To liaise with Front of House Manager and other Heads of Departments as and when necessary to provide the best possible service to guests.
* Ensure confidentiality for guests and not to approach any such guests for personal requests such as autograph signing.
* To run the night audit through the PMS system and to balance the daily business.
Qualifications & Experience
* You love working nights.
* 3 - 5 years of experience in at least an Assistant Manager role within the hospitality industry.
* You are a great role model, inspiring your team to strive for excellence.
* You drive a high-performance culture, setting clear expectations, empowering your team, and holding them accountable.
* You are a critical, strategic thinker, evaluating the changing context, challenging the way things are done and driving continuous improvement.
* You can work under pressure in a fast-paced environment and be confident in making important decisions.
* Knowledge of Opera.
* Ability to work shifts - night shift is 10.30 pm to 7 am.
Values & Perks
* Our People Values - REACH: Respect, Excellence, Accountability, Cooperation, Honesty – guiding everything we do.
* Wht at are the perks?
* Generous recommend a friend scheme.
* Discounts on the hotel food & beverage.
* Recognition incentives.
* Perkbox.
* Team Member Events.
* Complimentary meals on duty.
* Free Parking.
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